LEATRICE CHATMAN
Minneapolis,MN
Summary
Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities
Overview
18
18
years of professional experience
Work History
Team Lead
Golden Valley, MN
08.2012 - Current
- Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
- Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols.
- Maintains physical condition of warehouse by planning and inspecting equipment; issuing work orders for repair and requisitions for replacement.
- Completes warehouse operational requirements by scheduling and assigning employees; following up on work results.
- Maintains warehouse staff job results by coaching, counseling, planning, monitoring, and appraising job results.
Bankruptcy Specialist
Ally Financial
Roseville, MN
07.2006 - 08.2012
- Provided customer service for an average of 80+ calls per day, answering customer inquiries, solving problems, and providing auto loan information.
- Guaranteed positive customer experiences and resolved customer complaints.
- Directed calls to appropriate individuals and departments.
- Complied weekly reports for records and managers.
- Answered questions regarding auto loans, car repossessions, payment methods for customers in bankruptcy.
Education
High School Diploma -
1995
Skills
- Creative problem solver
- Conflict resolution
- Listening Skills
- Excellent communication skills
- MS Windows proficient
- Problem Solver
- Quick Learner
- Courteous demeanor
- Strong client relations
- Energetic work attitude
- Telephone inquiries
- Customer Service
- Multi-line phone usage
- Adaptability
- Training development aptitude
Skills
call center, coaching, Excellent communication, Interpersonal skills, Conflict resolution, counseling, Creative problem solver, client relations, Customer service, inspecting equipment, team lead, Listening, MS Windows, personnel, policies, Problem Solver, protocols, Quick learner, receiving, scheduling, telecommunications, Telephone, phone skills, phone, Training development, warehousing
Timeline
Team Lead
08.2012 - Current
Bankruptcy Specialist
Ally Financial
07.2006 - 08.2012