Open To Work
Leatrice Mason
Little Rock,AR
Summary
Dedicated customer service rep with a proven track record of providing top-notch service to clients. Committed to ensuring 100% satisfaction and resolving concerns promptly. Skilled in interacting with customers and adept at problem-solving. Seeking a rewarding opportunity to further develop customer service skills and enhance customer retention efforts.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Staffmark /Gxo
01.2020 - Current
- Handled incoming calls efficiently.
- Manages and addresses customer account and billing concerns.
- Facilitated account creation and dispute resolution.
- Diagnosed and fixed system malfunctions promptly.
Personal Care Attendant
T.E.A.M
11.2017 - 01.2020
- Demonstrated exceptional time management and prioritization skills in dynamic environments.
- Facilitated individualized assistance for a disabled patient.
- Coordinated transportation logistics for dental, neurological, and mental health appointments.
- Administered medications multiple times daily.
- Facilitate emotional support to prevent escalation of patient anger.
- Executed meal preparation, cleaning duties, hygiene support, and clothing washing.
Home Health Care Attendant
A Blessed
07.2015 - 10.2017
- Provided quality of life services for a bed bound/limited mobility patient with daily activities including reading, music therapy, mobility exercises, traveling to appointments
- Administered food and medicine, transfer and personal hygiene assistance, and kept up on various chores
- Comfortable with difficult and irate patients; calming and diffusing hard situations for patients and creating a calming atmosphere
Customer Service Representative
Comcast
01.2007 - 01.2009
- Received inbound calls
- Assisted customers with billing issues as well as troubleshooting with technical difficulties
- Scheduled technician appointments
- Trainer and educator for new hires
Education
Medical Assistant Certification -
Peloton College
12.2018
Skills
- Problem solving
- Great People Skills
- Reliable
- Fast learner
- Goal Oriented
- Team Player
- Competitive
- Typing
- Computer skills
- Great professionalism
- Microsoft Office Suite
- Multiple phone systems that can be used in a call center
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Work from home option4-day work weekTeam Building / Company RetreatsFlexible work hoursWork-life balanceTimeline
Customer Service Representative
Staffmark /Gxo
01.2020 - Current
Personal Care Attendant
T.E.A.M
11.2017 - 01.2020
Home Health Care Attendant
A Blessed
07.2015 - 10.2017
Customer Service Representative
Comcast
01.2007 - 01.2009
Medical Assistant Certification -
Peloton College
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