Leatrice Rodriguez
Dallas-Fort Worth Metroplex
Summary
Highly-motivated Sales Professional with 5+ years of experience in providing expertise in implementing sales strategies, customer relationship building, and creative marketing. With a consistent record of converting sales prospects into loyal, satisfied clients and building a network of referrals to increase sales. I possess exceptional communication, organization, and people management skills, and I am proficient in both independent and collaborative team environments.
Overview
12
12
years of professional experience
Work History
Sales Business Development Intern
CourseCareers
REMOTE
10.2022 - Current
- CourseCareers provides an intensive Technology Sales program that focuses on Sales Development.
- The curriculum includes comprehensive training on various sales methodologies like BANT and SPIN.
- I learned the fundamental sales terminology and gained expertise in identifying Ideal Customer Profiles and Buyer Personas.
- How to execute sales processes and sales cadences efficiently and effectively.
- I’ve received training on various sales enablement tools such as SalesForce, Hubspot, ZoomInfo, Appollo, LinkedIn Sales Navigator, Salesloft, Outreach, and Hubspot Sales.
- The program emphasizes honing sales skills such as researching, data collection, cold calling outreach, cold email outreach, social selling, lead nurturing, lead generation, and lead qualification.
- All students also are encouraged to read books such as How to Win Friends and Influence People, Fanatical Prospecting, and SPIN Selling to further develop their sales skills.
Customer Success Specialist
Everise
REMOTE
09.2022 - Current
- Perform routine tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations.
- Support customer success and seek ways to improve moderately complex inquiries or issues.
- Assist new and existing customers with product-specific technical help such as navigating the company's web application, onboarding ect.
- Log all customer interactions to ensure all necessary data is documented.
- Direct and escalate complex technical issues to appropriate company personnel. Perform research to resolve moderately complex customer issues including communicating with other departments for issue resolution.
- Maintain a score of 90% or higher, consistently surpassing the company's weekly targets for CSAT andQA scores.
Hair And Makeup Artist
Blo Blow Dry Bar
Orlando, FL
09.2021 - 08.2022
- Provided expert recommendations that led to product sales, service upgrades, and membership sign-ups.
- Consistently educated clients on the latest market trends by learning new skills and receiving ongoing education.
- Provided excellent customer service and achieved high client satisfaction and retention.
- Set and met performance goals while motivating and supporting team members in achieving theirs.
- Utilized social media platforms to interact with prospective clients by sharing trending styles and services.
District Sales Manager
Primerica
Bay Shore, NY
04.2018 - 04.2020
- Expanded prospect base through networking and attending events to engage with potential clients.
- Delivered sales presentations weekly and encouraged potential prospects to participate in informational meetings.
- Specialized in educating clients on financial literacy and connecting them with appropriate life insurance and investment options.
- Employed innovative marketing strategies, including social media, to target a wider audience and generate more leads.
- Trained and maintained a team of new independent distributors.
- Promoted to leadership levels.
Store Manager
Bebe Stores Inc.
Bay Shore, NY
01.2016 - 06.2017
- Led a team of 7 sales associates to drive sales and strengthen brand loyalty.
- Exceeded annual sales forecast in the first 6 months as store manager.
- Analyzed sales data, including profit and loss statements, to compose a store budget that cut costs by 22%.
- Supported the district manager conducting weekly meetings, delivering quality reviews, and setting goals.
- Recruited potential talent for associates across all levels in the store while overseeing the hiring for part- time jobs, conducting interviews, and leading new hire orientations.
Sales Manager
Bebe Stores Inc.
Bay Shore, NY
12.2014 - 12.2016
- Supported the store manager in increasing monthly sales by revenue 15%.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves, and preventing shrinkage.
- Planned and implemented all seasonal floorsets to ensure they meet company standards.
- Maintained sales floor levels to meet customer needs.
Stylist
Bebe Stores Inc.
Bay Shore, NY
01.2013 - 11.2014
- Collaborated with management and associates to strategize and promote store events and sales, such as seasonal clean-outs
- Met and exceeded sales goals per hour and overall sales volume goals.
- Built and maintained repeat clientele.
- Voted employee of the month for exceptional sales and high level of customer service.
- Doubled targets for customer loyalty signups by 16% by promoting program savings benefits.
Hairstylist
Priel Salon
Tampa, FL
10.2012 - 01.2014
- Established long-term client relationships that increased business and developed additional opportunities through referrals and networking.
- Distributed business cards outside of the salon to generate new business.
- Ensured quality customer service is provided throughout all interactions, including following up with clients to thank them for their business.
- Educated customers on product uses and benefits, leading to an increase in retail sales.
- Regularly attended annual trade shows to take advantage of the ongoing educational opportunities.
Shift Manager
Supercuts
Tampa, FL
10.2010 - 09.2012
- Led team in up-selling by recommending hair products during appointments, increasing retail sales-to- service ratio by 21%.
- Supervised the front end of the store and coordinated employee schedules.
- Mentored new staff to enhance salon development and increase productivity.
- Managed the appointment book and online booking of over 300 clients.
- Resolved guest complaints in a timely, efficient manner.
Education
Technology Sales
CourseCareers
04.2023
Cosmetology
Cutting Edge Hairstyling Academy
01.2010
Skills
- BANT
- SPIN Selling
- Negotiation
- Lead Qualification
- Sales Prospecting
- Business Development
- Customer-Facing Roles
- Complex Problem Solving
- Customer Relationship Management
- Empathy
- Creativity
- Foresight
- Adaptability
- Organization
- Strategic Thinking
- Skills
- Social Media
- Bant
- Time Management
- Problem Solving
- Leadership
- Teamwork
- Sales
- Sales Processes
- Customer Relationship Management (CRM)
- Prospect Research
- Data Management
Accomplishments
- In 2019, I was selected as the keynote speaker for Primerica's Women in Business event and acknowledged for my business growth and achievements.
- In 2022, I was Applauded by the Franchise Owner of Blo Blow Dry Bar for exceeding the sales quota in signing up the most memberships for three consecutive quarters.
Timeline
Sales Business Development Intern
CourseCareers
10.2022 - Current
Customer Success Specialist
Everise
09.2022 - Current
Hair And Makeup Artist
Blo Blow Dry Bar
09.2021 - 08.2022
District Sales Manager
Primerica
04.2018 - 04.2020
Store Manager
Bebe Stores Inc.
01.2016 - 06.2017
Sales Manager
Bebe Stores Inc.
12.2014 - 12.2016
Stylist
Bebe Stores Inc.
01.2013 - 11.2014
Hairstylist
Priel Salon
10.2012 - 01.2014
Shift Manager
Supercuts
10.2010 - 09.2012
Technology Sales
CourseCareers
Cosmetology
Cutting Edge Hairstyling Academy
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