Tishara Young
Lubbock
Summary
Dynamic Patient Service Specialist with a proven track record at Texas Tech Managed Care, excelling in appointment scheduling and insurance verification. Enhanced patient satisfaction through effective communication and conflict resolution, while ensuring HIPAA compliance. Recognized for implementing strategies that significantly improved patient attendance rates and streamlined workflow efficiency.
Overview
5
5
years of professional experience
Work History
Patient Service Specialist
Texas Tech Manged Care
06.2023 - Current
- Managed patient scheduling and appointment coordination to optimize workflow efficiency.
- Assisted patients with insurance verification and eligibility inquiries, ensuring clarity in coverage options.
- Provided front-line support for patient inquiries, enhancing overall patient experience and satisfaction.
- Documented patient interactions accurately within electronic health record systems to maintain data integrity.
- Collaborated with healthcare providers to facilitate timely communication regarding patient needs and services.
- Implemented improvements in appointment reminders that increased patient attendance rates significantly.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
Server
Texas Roadhouse
04.2021 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and tables.
- Assisted in training new servers on menu offerings and service procedures.
- Handled cash and processed payments accurately using POS system.
- Adapted quickly to changing customer needs and restaurant demands.
- Recommended menu items based on customer preferences, enhancing dining experience.
- Followed safety protocols to ensure compliance with health regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Health Unit Coordinator
UMC Hospital
05.2022 - 06.2023
- LunCoordinated patient admissions and discharges, ensuring efficient workflow in fast-paced environment.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Facilitated communication between medical staff and patients, enhancing overall care experience.
- Scheduled appointments and procedures, optimizing resource allocation across departments.
- Assisted with supply inventory management, ensuring availability of essential medical supplies.
- Trained new staff on hospital protocols and systems, fostering a knowledgeable team environment.
- Developed process improvements for patient tracking systems, increasing operational efficiency.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
Education
High School Diploma - Science Education
Wayland Baptist University
Plainview, TX06.2027
Skills
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- Cross-cultural sensitivity
- Healthcare systems
- Medical terminology
- HIPAA compliance
- Customer service
- Patient registration
- Conflict resolution
Timeline
Patient Service Specialist
Texas Tech Manged Care
06.2023 - Current
Health Unit Coordinator
UMC Hospital
05.2022 - 06.2023
Server
Texas Roadhouse
04.2021 - Current
High School Diploma - Science Education
Wayland Baptist University