Perceptive Manufacturing professional with expertise in production roles. Well-trained in warehouse procedures, safety protocols and machine setup. Successfully completes tasks to meet project goals or business expectations. Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 5+ years of experience.
Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Hardworking Vocational Trainee well-versed in collecting information, maintaining records and managing facility needs. Dependable and efficient worker with 3+ years of experience in Social Services environments.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need.
Overview
15
15
years of professional experience
Work History
Production Associate
Tesla Gigafactory
03.2021 - Current
Supported production needs by performing routine tasks using standard procedures and equipment.
Inspected final products to assess compliance with quality standards and established tolerances.
Safely operated hand and power tools to complete repetitive tasks.
Prepared materials for assembly work to keep workflows running smoothly.
Participated in training sessions to enhance skills and knowledge.
Used equipment properly to avoid workplace hazards or injuries.
Organized work to meet demanding production goals.
Took on additional shifts during peak work periods to keep projects on schedule.
Inspected and adjusted work performed to meet expectations.
Checked and wrapped items, placed in boxes and labeled cartons for shipping.
Maintained machinery to prevent overloads and avoid malfunctions.
Supported current production needs by moving items between equipment, conveyors, and staging areas.
Monitored machinery to identify concerns, make corrections, or report complex problems.
Weighed and measured items to prevent waste and meet quality standards.
Delivered troubleshooting assistance to bring machines back to full functionality.
Investigated reports of defective, damaged or malfunctioning parts, assemblies, equipment and systems to identify problems and resolutions.
Adhered to all quality control standards by thoroughly evaluating all printed components.
Adjusted machines to increase productivity for runs.
Worked with development team to define and implement customer change requests to enhance product functionality.
Interacted with internal partners to track development progress and address non-conforming issues to avoid negative impacts on completion timelines.
Manager
AutoZone
06.2023 - 12.2023
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Onboarded new employees with training and new hire documentation.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Controlled costs to keep business operating within budget and increase profits.
Developed and maintained relationships with customers and suppliers through account development.
Improved safety procedures to create safe working conditions for workers.
Developed and implemented business strategies to achieve business goals and stay competitive.
Improved marketing to attract new customers and promote business.
Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Customer Service Representative
Suddenlink
05.2022 - 05.2023
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services, and company information.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Processed customer service orders promptly to increase customer satisfaction.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Provided primary customer support to internal and external customers.
Utilized customer service software to manage interactions and track customer satisfaction.
Tracked customer service cases and updated service software with customer information.
Developed customer service policies and procedures to meet and exceed industry service standards.
Community Aide/Assistant
Rural Community Housing
12.2018 - 03.2021
Led tours to highlight property features to prospective tenants and answer questions.
Maintained open communication with tenants to proactively handle questions and complaints.
Responded promptly and effectively to out-of-hours emergencies such as maintenance needs and criminal incidents.
Tracked prospects and responded to new inquiries to increase conversion rates.
Collect rent
Help with housing maintenance
Prepared and processed applications, initial payments and security documentation for new residents.
Helped to establish community norms and ground rules for open communication and responsible conduct.
Coordinated special meetings and events to inform and engage tenants, resulting in improved relations and housing satisfaction.
Vocational Assistant
DHHS Public Guardian
12.2019 - 02.2021
Cultivated productive relationships to facilitate objectives.
Functioned as member of vocational services team and contributed to individual planning process to help meet client needs.
Developed and implemented lesson plans for classes or sessions in support of senior staff members.
Gathered, organized and input data using Microsoft.
Provides assistance to facilitate communication between applicants, clients, and agency staff.
Assists in establishing and maintaining working relationships between agency and clients and community served.
Assists in the referral of clients to appropriate community resources.
Transports or accompanies clients to appointments for service or interviews.
Provides basic housekeeping, household management services, personal care, or childcare services.
Performs routine clerical duties.
Assists in the gathering, compilation, and evaluation of data.
Screens and interviews clients to obtain medical, family, financial, or other information.
Performs miscellaneous duties in eligibility, social services, employment services, homemaker services, staff services, or related staff functions.
Performs related duties as assigned.
Residential care worker
Youth Service Bureau, YSB, RCAA
06.2019 - 12.2019
Planned, prepared, and served meals and snacks according to prescribed diets.
Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Remained alert to problems or health issues of clients and competently responded.
Working with other health and social care professionals to provide holistic care
Recording and reporting essential information in the residents’ daily reports accurately and immediately (communication systems, care and health monitoring, accident and incident reports)
Administering medication under supervision (as detailed in their individual medication administration record)
Gently encouraging residents to get involved with recreational activities and hobbies
Giving feedback to health and social care professionals
Staff Assistant
San Pasqual Academy
01.2018 - 11.2018
Maintained professional front desk, handled incoming calls and delivered exceptional service to every guest.
Boosted productivity by keeping office records current, well-organized and efficiently accessible for various needs.
Provided clerical support, addressing routine, and special requirements.
Upheld strict visitor security protocols for office, effectively protecting assets and personnel from unauthorized visitors.
Produced high-quality communications for internal and external use.
Greeted guests in with friendliness and professionalism.
Worked closely with management to provide effective assistance for specific aspects of business operations.
Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Assisted manager in all aspects of business operations.
Organized resources, records and personnel to accomplish aggressive targets.
Collected and input timesheet data into automated accounting system and processed labor corrections.
Offered technical support and troubleshot issues to enhance office productivity.
Developed and maintained filing systems to facilitate easy access to information.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Followed detailed directions from management to complete daily paperwork and computer data entry.
Upheld strict visitor security protocols for office, effectively protecting assets and personnel from unauthorized visitors.
Community Aide/Assistant
Housing Humboldt
12.2017 - 10.2018
Maintained open communication with tenants to proactively handle questions and complaints.
Led tours to highlight property features to prospective tenants and answer questions.
Responded promptly and effectively to out-of-hours emergencies such as maintenance needs and criminal incidents.
Tracked prospects and responded to new inquiries to increase conversion rates.
Coordinated special meetings and events to inform and engage tenants, resulting in improved relations and housing satisfaction.
Prepared and processed applications, initial payments and security documentation for new residents.
Helped to establish community norms and ground rules for open communication and responsible conduct.
Supported work of managers and staff with administrative assistance on clerical needs and business correspondence.
Diversified tenant mix by effectively targeting renters of different socioeconomic and ethnic backgrounds.
Led group discussions and activities to meet different community needs.
Approached issues proactively to best meet current and future community needs.
Electronic department rep
Target & Market Source, Target Tech
02.2017 - 12.2017
Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Communicated with clients and customers to gather, provide and share updated information on products and services.
Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
Learned and utilized upselling techniques to encourage customers to make additional purchases and increase sales.
Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Managed inventory to provide customers with access to products in high demand.
Researched relevant resources to assist members, identified member representation needs and troubleshot next steps to provide optimal support for member.
Built relationships with industry stakeholders to stay informed on industry trends and developments.
Coordinated and managed vendor relations to secure access to resources and services needed to promote business at events.
Generated reports and provided feedback to management on trade show turnouts to inform decision-making on future involvement in events.
Understood each target customer's business model, mapped out organization, and identified unique technology needs.
Planned and executed company participation in trade shows and conferences to initiate relationships with potential clients and promote products and services.
Conducted company performance evaluations after events to assess interest level shown for products and services and discover opportunities for growth.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Collected, arranged, and input information into database system.
Evaluated staff performance and provided coaching to address inefficiencies.
Educated staff on organizational mission and goals to help employees achieve success.
Gathered, organized and input information into digital database.
Cashier/Maintenance Technician
Big Tire & Oil
05.2016 - 02.2017
Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Welcomed customers and helped determine their needs.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Assisted customers with returns, refunds and resolving transaction issues.
Answered questions about store policies and addressed customer concerns.
Worked closely with shift manager to solve problems and handle customer concerns.
Addressed customer needs and made product recommendations to increase sales.
Tallied cash drawer at beginning and end of each work shift.
Upsold additional products and services to customers, increasing revenue.
Performed cash, card and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.
Handled cash with high accuracy and took care to check bills for fraud.
Used POS system to enter orders, process payments and issue receipts.
Learned duties for various positions and provided backup at key times.
Worked with floor team and managers to meet wide range of customer needs.
Responded promptly to requests for assistance, spills and customer inquiries.
Maintained current knowledge of store promotions and highlighted sales to customers.
Processed refunds and exchanges in accordance with company policy.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Caregiver
Butler Valley, Carol Sund center
06.2015 - 05.2016
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Built strong relationships with clients to deliver emotional support and companionship.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Provided safe mobility support to help patients move around personal and public spaces.
Assisted patients with self-administered medications.
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Transported individuals to events and activities, medical appointments, and shopping trips.
Monitored client vital signs, administered medications, and tracked behaviours to keep healthcare supervisor well-informed.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Recognized and reported abnormalities or changes in patients' health status to case manager.
Busser
Humboldt State Housing & Dinning
08.2015 - 05.2016
Reset and cleaned tables quickly to prepare for new customers.
Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Worked well in diverse team settings by partnering with others to complete tasks.
Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Trained new staff in bussing and cleaning procedures.
Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
Coordinated with kitchen staff to determine timely delivery and accuracy of food orders.
Answered inquiries skillfully and provided menu recommendations to suit customer preferences.
Assisted with bussing tables and cleaning up spills.
Arranged tables and chairs for special occasions and events.
Provided attentive service and proactively assessed guest needs.
Student Staff
Humboldt State University - Recreational Sports
08.2014 - 05.2015
Interacted with customers by phone, email, or in-person to provide information.
Analyzed problems and worked with teams to develop solutions.
Sorted and organized files, spreadsheets, and reports.
Participated in workshops and presentations related to projects to gain knowledge.
Completed research, compiled data, updated spreadsheets, and produced timely reports.
Prepared project presentations and reports to assist senior staff.
Explored new technologies and approaches to streamline processes.
Collaborated with senior management on new initiatives to build confidence.
Provided project progress updates and proposed solutions to issues.
Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
Facilitated successful completion of projects from concept to launch.
Supported with creating project marketing materials to promote services.
Developed and maintained relationships with key internal stakeholders.
Assisted in developing integrated marketing strategies for small businesses.
Conducted extensive research for startup company projects.
Reviewed files, records and other documents to obtain information to respond to requests.
Input data into spreadsheets and databases.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Peer Mentor
New Alternative Inc
06.2012 - 05.2015
Shared resources, opportunities, and activities to support mentees learning and development.
Established trusting relationship with mentee by maintaining professionalism and honouring confidentiality.
Facilitated peer-to-peer conversations to support open communication among mentees.
Created individualized mentoring plans for mentees, promoting personal growth and development.
Met mentee formally, informally, in-person and virtually to offer support.
Promoted positive behaviour and responsibility among mentees by modelling appropriate social skills.
Collaborated with school counsellors, teachers and administrators to aid mentee success.
Assessed students' knowledge, comprehension, and study habits to track progress and set realistic goals.
Assisted mentee in getting acclimated to new position or responsibilities with consistent coaching and assisting with task prioritization.
Implemented strategies to help mentees manage stress and difficult emotions.
Provided holistic support to assist with academic, emotional and social challenges.
Encouraged mentees to develop strong decision-making and problem-solving skills.
Developed mentees' life skills such as time management and communication.
Collaborated with school counsellors, teachers and administrators to aid mentee success.
Counselled students individually to assist in overcoming obstacles, make proper choices to stay focused and adjust to college life.
Health Leader
Health and Wellness Center
01.2009 - 06.2011
Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
Maintained up-to-date information in electronic medical records software.
Kept records of expenses and monitored budget while recommending opportunities for cost savings.
Remained educated on emerging healthcare technologies and wrote proposals for possible purchases of new equipment to stay at forefront of innovation.
Developed and distributed employee work schedules based on operational needs and employee requests.
Developed and updated department goals and achievements throughout fiscal year.
Coordinated with other healthcare providers concerning treatment plans for patients.
Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Communicated with patients, ensuring that medical information was kept private.
Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Floor Sales Associate
Old Navy
01.2010 - 06.2010
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Managed returns, exchanges and refunds in accordance with store policy.
Prepared merchandise for sales floor by pricing or tagging.
Answered customer questions about sizing, accessories, and merchandise care.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to build rapport and loyalty.
Solved customer challenges by offering relevant products and services.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Farm Laborer
San Pasqual Academy farm
01.2009 - 06.2009
Operated farm equipment such as tractors and trucks with extreme care and precision.
Weeded gardens with garden forks, hoes and trowels, regularly using mulch mixed in with pre-emergent to prevent weeds from germinating.
Loaded and unloaded containers of materials and products on trucks, trailers and railcars by hand or with forklift truck.
Operated tractors and self-propelled machinery to plow and fertilize soil.
Cultivated soil, sowed crops, and controlled weeds by slashing or chemical spraying.
Checked farmland for issues in need of attention, such as fences to mend and broken pipes to fix.
Built and mended fencing to prevent stock from straying, divide land and improve organization.
Assisted farmers with feeding and watering cows, sheep, goats, and pigs.
Watered plants during growing seasons and closely monitored crops for growth progress or issues.
Operated harvesters and cultivators to till soil and plow fields.
Used water hoses, disinfectant solutions and shovels to clean livestock pens.
Performed regular maintenance to keep farm equipment in safe working order.