LeBill Thomas
Lewisville,TX
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
26
26
years of professional experience
Work History
Operations Manager
Burlington Coat Factory
Grapevine, TX
11.2009 - Current
- Oversaw customer service operations, ensuring efficient and effective support for all inquiries.
- Managed daily assignments for cashiers, optimizing team productivity and service quality.
- Trained new associates on customer service protocols and register operations to enhance skill sets.
- Conducted daily observations of cashiers to maintain high standards of accuracy and efficiency.
- Assisted customers with inquiries regarding purchases and promotions to enhance satisfaction.
- Monitored daily cash deposit reports for accuracy and compliance with financial policies.
- Closed out cashier tills and prepared cash deposits to ensure secure financial handling.
- Prepared weekly schedules for cashiers, aligning staffing with peak operational needs.
Machine Operator/ Line Leader
Masonite Door Company
Mesquite, TX
11.2004 - 11.2009
- Facilitated faster production by leading the line effectively.
- Tracked daily production through detailed reporting.
- Collected necessary materials for door manufacturing.
- Managed machine controls for seamless start and stop of operations.
Customer Service Representative
E-Telequest
09.2003 - 10.2004
- Used customer service telephone etiquette to communicate and obtain information.
- Used product knowledge to sale newspapers, phones, and phone services.
- Adapted to constant product change while continuing to meet office goals.
Cashier/Night Stocker/Unloader
Brookshire’s Food Store
TX
06.1999 - 09.2003
- Designed and arranged displays for store products to increase visibility.
- Managed unloading of trucks to ensure prompt inventory updates.
- Organized food and merchandise shelves to optimize customer access.
- Processed customer transactions quickly and accurately to elevate service quality.
Education
Basics/Diploma - undefined
Sulphur Springs High School
01.1999
Skills
- Machine operation expertise
- Work ethic and integrity
- Customer service excellence
- Reliability and punctuality
- Cash handling and management
References
krhardy2541@gmail.com
325-721-7272
Kelli Hardy
Sandra Powell
Sandrapowell22@yahoo.com
254-548-2327
Anissa Bankouski
Anissabank@yahoo.com
817-964-9272
Timeline
Operations Manager
Burlington Coat Factory
11.2009 - Current
Machine Operator/ Line Leader
Masonite Door Company
11.2004 - 11.2009
Customer Service Representative
E-Telequest
09.2003 - 10.2004
Cashier/Night Stocker/Unloader
Brookshire’s Food Store
06.1999 - 09.2003
Basics/Diploma - undefined
Sulphur Springs High School