Summary
Overview
Work History
Education
Skills
Timeline
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Lebron White

Warren,MI

Summary

Dynamic and dedicated professional with a strong background in customer service at Universal Nonstop. Proven ability to enhance guest experiences through effective queue management and safety monitoring. Skilled in equipment maintenance and equipped with a positive attitude, I excel in teamwork and problem-solving, ensuring a safe and enjoyable environment for all guests. Energetic and friendly, with passion for customer service and creating memorable experiences. Possesses foundational understanding of safety protocols and effective crowd management, coupled with strong communication skills. Committed to ensuring fun and safe environment for all guests.

Overview

3
3
years of professional experience

Work History

Attractions Attendant

Universal Nonstop
03.2024 - 08.2025
  • Delivered outstanding customer service by addressing guest concerns promptly and professionally.
  • Contributed to a positive work environment by assisting team members in daily tasks and ensuring smooth operations.
  • Collaborated with fellow attendants to maintain safety procedures, ensuring a secure environment for both guests and staff.
  • Monitored crowd levels at attractions, adjusting ride capacity when necessary to optimize efficiency.
  • Assisted guests with special needs, providing accommodations that ensured their enjoyment of the park''s offerings.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Ensured high cleanliness standards by maintaining the attractions area, resulting in improved guest satisfaction.
  • Utilized strong communication skills while working cohesively with management to address any operational challenges or concerns promptly.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Managed ride queues effectively, reducing wait times and improving overall guest experience.
  • Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
  • Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.

Sales Associate

Michaels Arts and Crafts
08.2022 - 07.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Education

High School Diploma -

Warren Mott High School
Warren, MI
06-2023

Skills

  • Patience and empathy
  • Safety awareness
  • Safety procedures
  • Cleanliness standards
  • Equipment maintenance
  • Ride set up
  • Equipment inspection
  • Queue management
  • Customer service
  • Ticketing systems
  • Safety reporting
  • Safety management
  • Equipment operation
  • Mechanical troubleshooting
  • Ride operations
  • Safety monitoring
  • Team Training
  • Positive attitude
  • Strong work ethic
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving

Timeline

Attractions Attendant

Universal Nonstop
03.2024 - 08.2025

Sales Associate

Michaels Arts and Crafts
08.2022 - 07.2023

High School Diploma -

Warren Mott High School

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