Lebronze Terrell
Alexandria,VA
Summary
Dynamic Frozen and Dairy Department Manager at Harris Teeter with proven expertise in inventory management and team leadership. Successfully implemented cost-saving measures while enhancing operational efficiency, resulting in improved product quality and customer satisfaction. Adept at conflict resolution and employee training, fostering a motivated and high-performing team.
Overview
13
13
years of professional experience
Work History
Frozen and Dairy Department Manger
Harris Teeter
Falls Church, VA
12.2023 - Current
- Scheduled staff shifts to ensure adequate coverage during peak business hours.
- Managed daily operations of dairy department, including ordering and stocking products.
- Ensured all products were properly stored according to industry standards.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Developed and maintained effective relationships with vendors to ensure timely delivery of products.
- Coordinated with other departments to ensure a seamless shopping experience for customers.
- Implemented cost-saving measures while maintaining high quality standards in the dairy section.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assisted with annual inventory counts as needed.
Packer Handler
Fed Ex
Lorton, VA
01.2022 - 11.2023
- Utilized barcode scanners to track incoming and outgoing shipments.
- Adhered to environmental policies by using recyclable and eco-friendly packing materials.
- Trained new employees regarding warehouse procedures and standards.
- Packed products in accordance with specified instructions.
- Loaded and unloaded items from machines, carts and dollies.
Package Handler
Amazon
Lorton, VA
01.2021 - 03.2022
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Resolved conveyor system issues by clearing jams and blockages.
- Loaded and unloaded delivery vehicles efficiently, ensuring timely distribution of packages.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Conducted package inspections for damage and reported discrepancies to supervisor.
Crew Team Member
Five Guys
Alexandria, VA
04.2018 - 01.2021
- Cleaned work areas regularly throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Operated cash register accurately and efficiently.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Operated kitchen equipment safely and efficiently.
Manger
Pizzza Hut
Vienna, VA
04.2017 - 12.2018
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Trained employees on additional job positions to maintain coverage of roles.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Oversaw daily operations, maintaining efficiency and quality standards.
Assisitant Manger
Mcdonalds
Alexandria, VA
08.2015 - 03.2017
- Produced thorough, accurate and timely reports of project activities.
- Delegated work to staff, setting priorities and goals.
- Developed a system for tracking inventory and ordering supplies as needed.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed customer service inquiries and complaints in a timely manner.
- Conducted regular performance reviews for employees to identify areas of improvement.
Team Leader
Giant Food Stores
Greenbelt, MD
02.2012 - 06.2015
- Facilitated training sessions for new employees on company policies and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Motivated team members through recognition programs and performance-based incentives.
- Oversaw quality control to identify inconsistencies and malfunctions.
Education
High School Diploma -
Spartanburg High School
South Carolina06-2007
Skills
- Inventory management
- Product ordering
- Quality control
- Cost control
- Customer service
- Employee training
- Team leadership
- Staff scheduling
- Operational efficiency
- Conflict resolution
- Team scheduling
- Emergency response
- Attention to detail
Timeline
Frozen and Dairy Department Manger
Harris Teeter
12.2023 - Current
Packer Handler
Fed Ex
01.2022 - 11.2023
Package Handler
Amazon
01.2021 - 03.2022
Crew Team Member
Five Guys
04.2018 - 01.2021
Manger
Pizzza Hut
04.2017 - 12.2018
Assisitant Manger
Mcdonalds
08.2015 - 03.2017
Team Leader
Giant Food Stores
02.2012 - 06.2015
High School Diploma -
Spartanburg High School