Leca Washington
Dallas,TX
Summary
Accomplished Billing Specialist offering well-honed account management experience. Leverages excellent organizational and problem-solving skills to maintain billing and increase account collections. Skilled in maintaining precise records and building relationships with clients. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Community Assistant
Regus
Dallas, TX
02.2019 - Current
- Sorted and distributed incoming mail.
- Monitored the quality of outgoing mail to ensure accuracy in addressing, labeling, and stamping requirements.
- Responded promptly to customer inquiries regarding their shipments or orders.
- Retrieved undeliverable packages from post offices and returned them back to sender.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Organized and maintained filing systems, both paper and electronic.
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
- Responded promptly to customer inquiries via email or phone.
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Directed clients and guests to correct departments, rooms, and staff members.
- Assisted with scheduling meetings and appointments for the office staff.
Biller
FedEx
Dallas, TX
09.2017 - Current
- Participated in training sessions related to new policies and procedures as well as updates on existing ones.
- Performed daily follow-up on outstanding claims to ensure prompt payment from payers.
- Maintained up-to-date records of all billing activities including charges, adjustments, denials, and collections.
- Documented all account activity into electronic medical record system ensuring accuracy of data entry.
- Performed filing duties including sorting incoming mail, maintaining filing system, and organizing documents.
- Investigated and responded to customer inquiries related to billing issues.
- Assisted with other administrative tasks as assigned.
- Verified billing data with client contracts to ensure accuracy of invoicing.
Security Manager
Guard Texas
Dallas, TX
06.2008 - 06.2019
- Developed and enforced security policies, procedures, and protocols to protect confidential information.
- Conducted regular staff training on security policies and procedures.
- Maintained team compliance with professionalism guidelines and security team standards.
- Managed a team of Security Officers responsible for monitoring CCTV cameras and responding to alarms.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Recorded required data for incident reports and files.
- Trained new security officers on safety protocols and company standards.
- Completed investigations of security incidents and wrote reports for permanent record.
- Investigated security incidents to determine root cause, impact, and recommend remediation plans.
- Evaluated daily activity, incidents and irregularities and recorded equipment and property damage, theft, and presence of unauthorized persons.
- Supervised property entrances and exits and monitored employee safety.
- Performed bi-weekly payroll, set schedules, and dealt with rule infractions.
- Recommended changes in processes and procedures related to information security and risk management.
- Developed and implemented training methods to promote improved officer performance.
- Coordinated with vendors for installation of new hardware, software related to network, systems security.
- Held routine and surprise drills to keep help security team members practice response plans.
- Documented all aspects of IT Security including but not limited to policies, procedures and best practices.
Education
High School Diploma -
Bryan Adams High School
Dallas, TX06-1986
Skills
- Variance Analysis
- Regulatory Compliance
- Funds Allocation
- Posting Charges
- Documentation Management
- Task Prioritization
- Time Management
- Problem-Solving Aptitude
Timeline
Community Assistant
Regus
02.2019 - Current
Biller
FedEx
09.2017 - Current
Security Manager
Guard Texas
06.2008 - 06.2019
High School Diploma -
Bryan Adams High School