LeCaira Hubbard

• Managed collections efforts for delinquent accounts, maintaining professional service and ensuring prompt payment.
• Established repayment schedules and negotiated settlements based on individual customer financial situations.
• Processed payments over the phone and set up recurring drafts, reducing outstanding balances by 20%.
• Updated and maintained accurate customer account records and contact information to ensure consistent follow-up.
• Enhanced customer satisfaction by offering empathy and clear communication during sensitive interactions.

Assisted customers with account-related inquiries, resolving issues and offering payment solutions.

• Led efforts to negotiate payment arrangements, improving collections efficiency by 20%.

• Processed payments, confirmed details, and followed up with overdue accounts to ensure timely settlements.

• Promoted high customer satisfaction through effective problem-solving and conflict resolution.

• Managed a high volume of inbound calls, chats, and emails while maintaining exceptional service standards.

• Managed guest reservations, ensuring accuracy in information and payment options.

• Addressed customer inquiries, provided accurate information on availability, pricing, and discounts.

• Resolved customer issues quickly and professionally, ensuring positive experiences.

• Verified and entered guest data into the system, maintaining up-to-date records.