Lecarra Robinson
Texarkana,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Clinic Patient Representative Lead
Christus Trinity Clinic
06.2004 - Current
- Monitored patient flow throughout day to maintain appointment times and schedules.
- Verified any changes or data updates to patient records and checked insurance information at each appointment.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Step in for manager when she is out
Education
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Hooksett, NH05.2024
Associate of Science - Business Administration
Southern New Hampshire University
Hooksett, NH05.2022
Skills
- Trained in [Software]
- Customer Service
- Medical Terminology
- Relationships and Rapport
- Benefits Knowledge
- Patient Data Confidentiality
- Insurance Verification
- Business Administration
- Staff Development
- Team Leadership
- Verbal and Written Communication
- Staff Management
Certification
Emerging Leaders
Timeline
Clinic Patient Representative Lead
Christus Trinity Clinic
06.2004 - Current
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Associate of Science - Business Administration
Southern New Hampshire University
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