Summary
Overview
Work History
Education
Skills
Additional Information
Additional Technical Skills
Certification
Timeline
Generic

Leccy Majette

Chantilly,VA

Summary

To obtain a challenging and growth oriented position as an IT Systems Engineer requiring by utilizing talents with dedication and determination. Dedicated technical professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Service Operations Engineer

Sequoia
01.2021 - Current
  • Responsible for operation of production environments, including systems and databases, supporting critical business operations
  • Recommend new and novel solutions to improve availability, performance, and supportability within cloud infrastructure
  • Provide escalation support to wide range of complex production environment problems related to immense growth, scaling, leveraging cloud, extremely high performance, and high availability requirements
  • Install, monitor, maintain, support, and optimize all production server hardware and software
  • Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status
  • Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution and coordinate storage infrastructure of customer’s system and database appliances
  • Responsible for customer’s production within cloud environment
  • Assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under customer’s technology stack while providing consistent system uptime as expected in cloud environment
  • Perform administration and analysis for multiple production environments
  • Provided technical assistance to Tier-3 Engineers during operational changes via both on-site support and remotely.
  • Experience working with Java/Python/C++ and Object-Oriented programming
  • Supported customers with Jira Tickets and developing concepts via Linux internals, TCP/IP, DNS, Load balancing technologies
  • Worked with cloud compute technologies, network monitoring, data processing and analytics
  • Assisted with developing automation services to increase network automation deployment velocity
  • Assisted team with managing reliability and manageability of network automation and control plane services
  • Created with team members developing service debugging tools, developing deployment automation solutions, build and manage test environments for services
  • Worked flexible hours; weekend, and holiday shifts.
  • Provide on-call support, on rotating basis

Customer Service Information Technology Officer

General Dynamics Information Technology
04.2019 - Current
  • Perform tier 1 & 2 administrative support to a Cyber security infrastructure within a cloud environment
  • Daily monitor data flow and migration of large series and subsets of data within cloud environment utilizing NiFi for data maintenance and engineering
  • Monitor cyber security applications, databases and networks within cloud environment
  • Provide user account management and help desk support for various software applications using Active Directory
  • Demonstrate ability to communicate how to use application system, etc to customers of various levels (I.e junior to senior)
  • Daily as part of job routine is to work with SIEM applications such as Splunk, Nagios
  • Managing restricted data access, troubleshooting skills with hardware/software using Active Directory
  • Experience with TCP/IP and general networking issues
  • Provide metrics tracking & reporting, service requests, incident ticket queue management by closing and escalating issues
  • Provides advice and guidance to end-users
  • Maintains current knowledge of relevant technologies as assigned
  • Work customer request emails
  • Oversee file system, storage and other digital asset upgrades while safeguarding data integrity and redundancy.
  • Tracked expenditures, schedule and IT systems performance progress in custom Service Now.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
  • Offered input for complex documents to support client-ready final versions.

Senior Security Administrator

PAE
01.2019 - 01.2021
  • Provide personnel security support to a government customer in a dynamic and challenging environment
  • Responsible for high level of personal integrity and ability to discreetly handle sensitive, personal and classified case information ∙ Operate various corporate and customer specific automated systems for case tracking and status reporting ∙ Required to understand federal rules and regulations that encompasses the clearance process ∙ Use computer operating systems/tools such as Microsoft Office Suite ∙ Required to manage and prioritize multiple task assignments to meet deadlines ∙ Provide on-the-job training to new team members and colleagues ∙ Provide a diverse range of administrative support functions such as maintaining records, updating records and data entry, redacting information, and protecting personal identifiable information ∙ Identify complex problems and reviewing related information to develop and evaluate options and implement solutions
  • Apply logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems ∙ Experience in data entry and security processing and verification support preferred

Intelligence Analyst

Renegade
12.2017 - 01.2019
  • Responsible for identifying significant operational leads which directly lead to substantial gains against a hard target
  • Required to develop new strategies and apply all available technologies to drive and refine collection and advance operational activities
  • Provided substantive guidance and offered subject matter expertise to field elements which leads to operational development and progress against a target set.

Biometric Analyst

Engility-TASC
01.2016 - 01.2017
  • Responsible for providing direct analytic support on identity issues for the Intelligence Community
  • Required to conduct positive/negative adjudications and analysis of the face, fingerprint and iris images using the US Intelligence community’s largest classified biometric repository, Identity Services (IS) ∙ Responsible for collecting, exploiting, analyzes and disseminate key information to reveal identities of persons of interest to the US government.
  • Documented procedures and business processes and shared information with appropriate stakeholders.
  • Helped improve operations by showing clear connection between current policies and business results.
  • Generated reports detailing findings and recommendations.
  • Gathered, organized and input information into digital database.
  • Developed and updated tracking spreadsheets using Excel.

Social Media Analyst/(Targeter)

Krypteia, LLC
01.2015 - 01.2016
  • In-depth knowledge and experience creating and actively using social media such as Facebook, Linkedin, Twitter and Google
  • Understanding of personal information gathered by social media vendors
  • Able to multitask and manage competing priorities
  • Knowledgeable in identity verification, technologies and practices
  • Create, sustain and maintain Virtual Personas through the use of specialized tradecraft
  • Obtain and use Computer Virtual Private Networks and Proxy services on a daily basis
  • Query open source, virtual social networks and classified reporting to highlight information useful for lead development and lead creation.

Software Tester

SpecTal/BAE Systems , LLC
01.2003 - 03.2003
  • Worked on a Software team working with Developers and Engineers
  • Responsible for maintaining and updating test procedures
  • Executed verification procedures
  • Verified all application requirements during the testing cycle as required
  • Wrote up discrepancy reports and/or software problems as needed during testing cycle
  • Provided input for RVTM 4 after testing cycle
  • Provided input for metrics collection
  • Provided support to the testing of other applications as needed and tested procedures that apply to current systems as well as any new systems
  • Attended briefings to provide information about proposed solutions and alternatives for satisfying outstanding requirements.
  • Collaborated with developers and product owners to stay current on product features and intended functionality.
  • Created accurate and successful test scripts to manage automated testing of certain products and features.
  • Collaborated with QA team to test software quality through manual and automated testing.
  • Defined, created and controlled testing environments for successful software deliverables.
  • Coordinated work with various teams to solve problems and improve efficiency for software testing and automation.
  • Fixed identified issues to increase productivity and boost workflows.
  • Carried out tests to identify, report and repair issues such as bugs and glitches.
  • Assisted team with development of web-based applications in agile environment.

Intel Analyst

SpecTal/BAE Systems , LLC
03.2003 - 04.2012

Documentation Specialist-Part Time

PAE
01.2014 - 01.2015

Analyst

CSG
01.2012 - 01.2015

Mentor, Intelligence Analyst

SpecTal/BAE Systems , LLC
01.2003 - 01.2012

Access Control Officer / Recruiter / Training Coordinator

MVM Security
01.2001 - 01.2003

Personnel Coordinator (Recruiter)

New Boston Select Staffing
01.1999 - 01.2001

Fingerprint Examiner, Identification Record Examiner & File Clerk

Federal Bureau of Investigation
09.1989 - 01.1996

Education

Some College (No Degree) - Computer Information System

Anne Arundel Community College
Arnold, MD

Skills

  • Critical Thinking
  • Familiar with Programming languages (HTML, CSS, JavaScript)
  • Cybersecurity
  • Productivity software: Zoom, Slack, Teams
  • Structured Query Language (SQL)
  • Operating systems
  • Cloud/SaaS Services
  • Troubleshooting
  • Incident response
  • SIEM Management
  • Systems analysis
  • Technical support
  • Programing Languages: (Basic Linux, Terraform/Shepherd Logs, Basic level of Cloud formation/Yaml, Basic Jenkins as it

Additional Information

  • TS/SCI w Poly

Additional Technical Skills

 

  • Experience working in the operating Systems: Windows and Linux
  • Familiar with using and working in the following: Active Directory, JIRA, Service Now, Splunk, Nagios, Grafana, Lumberjack, Canary Alarms and MQL Alarms
  • Familiar with using Console (Oracle Cloud Infrastructure – OCI)
  • Basic Linux command to troubleshoot some of the applications.
  • Familiar Languages: JavaScript, SQL, HTML, Basic Python, CSS, XML, Node.js, Bootstrap, CLI Tools
  • Software: Lotus Notes, Microsoft Office: Word, Excel, PowerPoint, Access, Spreadsheet, SharePoint, Publisher, Outlook



Certification

  • Oracle Cloud Infrastructure Fundamentals
  • Certified Fingerprint Examiner
  • CompTia Security +


Timeline

Service Operations Engineer

Sequoia
01.2021 - Current

Customer Service Information Technology Officer

General Dynamics Information Technology
04.2019 - Current

Senior Security Administrator

PAE
01.2019 - 01.2021

Intelligence Analyst

Renegade
12.2017 - 01.2019

Biometric Analyst

Engility-TASC
01.2016 - 01.2017

Social Media Analyst/(Targeter)

Krypteia, LLC
01.2015 - 01.2016

Documentation Specialist-Part Time

PAE
01.2014 - 01.2015

Analyst

CSG
01.2012 - 01.2015

Intel Analyst

SpecTal/BAE Systems , LLC
03.2003 - 04.2012

Mentor, Intelligence Analyst

SpecTal/BAE Systems , LLC
01.2003 - 01.2012

Software Tester

SpecTal/BAE Systems , LLC
01.2003 - 03.2003

Access Control Officer / Recruiter / Training Coordinator

MVM Security
01.2001 - 01.2003

Personnel Coordinator (Recruiter)

New Boston Select Staffing
01.1999 - 01.2001

Fingerprint Examiner, Identification Record Examiner & File Clerk

Federal Bureau of Investigation
09.1989 - 01.1996

Some College (No Degree) - Computer Information System

Anne Arundel Community College

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Leccy Majette