LeCeria Hills
Seneca,South Carolina
Summary
Dynamic leader with a proven track record at Vertiv, adept in mechanical aptitude and exceptional customer service. Excelled in enhancing team productivity and customer satisfaction, achieving significant budget targets. Skilled in workplace organization and stress tolerance, successfully managed diverse teams and complex situations, ensuring operational excellence and safety compliance.
Overview
10
10
years of professional experience
Work History
Machine Operator Assembler
Vertiv
05.2023 - 11.2024
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Maintained equipment performance by lubricating and cleaning components.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Shift Manager/Key Holder
Walgreens
11.2022 - 04.2023
- Checked building to confirm maintenance and cleaning met code and regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
General Store Manager
Rue 21
06.2022 - 11.2022
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Supervised and effectively trained [Number] employees to decrease process lags and boost productivity.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
Assembly Team Leader
Electrolux
03.2020 - 06.2022
- Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
- Led production meetings to provide reports to management.
- Continuously checked products for quality assurance according to strict guidelines.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked flexible hours across night, weekend, and holiday shifts.
Cashier Team Lead
Walmart
08.2018 - 02.2020
- Monitored areas for security issues and safety hazards.
- Assisted customers by answering questions and fulfilling requests.
- Increased customer loyalty and retention.
- Restocked and organized merchandise in front lanes.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Quickly and accurately counted drawers at start and end of each shift.
Appliance Sales Specialist
Lowes Home Improvment
01.2015 - 12.2017
- Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
- Relayed information regarding current store promotions, sales and special events to customers.
- Ascertained displayed merchandise reflected high standards of showroom readiness, operated as intended during demonstrations and remained up-to-date, accurately mirroring manufacturer's current product offering.
- Learned and retained vendor and model numbers and adapted as models and specifics changed frequently.
Education
Bachelor of Science - Public Health
Benedict College
Columbia, SC06-2020
High School Diploma -
Richland Northeast High School
Columbia06-2015
Skills
- Workplace organization
- Stress tolerance
- Mechanical aptitude
- Measurement tools
- Marketing
- Inventory management
- Customer service
- Incidents management
- Logistics
- Packaging management
Timeline
Machine Operator Assembler
Vertiv
05.2023 - 11.2024
Shift Manager/Key Holder
Walgreens
11.2022 - 04.2023
General Store Manager
Rue 21
06.2022 - 11.2022
Assembly Team Leader
Electrolux
03.2020 - 06.2022
Cashier Team Lead
Walmart
08.2018 - 02.2020
Appliance Sales Specialist
Lowes Home Improvment
01.2015 - 12.2017
Bachelor of Science - Public Health
Benedict College
High School Diploma -
Richland Northeast High School
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