Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lechanda Silver

Wendell,NC

Summary

Resourceful Team Member with proven history of reliability and excellent work. Proven skills in reading blueprints, organizing supplies and testing product quality. Dependable team player experienced in operating and maintaining equipment use, and cautious to critical thinking and conflict resolution.

Overview

26
26
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work History

Assembly & Test Technician II (Aerospace)

Honeywell, INC.
Rocky Mount, NC
01.2015 - Current


  • Maintains work areas and tools according to Visual Management and 5S Standards.
  • Use of precision tools, fixtures and measuring equipment to perform assembly, in-process inspections, calibration, and test of hydro-mechanical fuel controls in an aerospace production/quality environment.
  • Performs work through the utilization of electronic work instructions, engineering and quality procedures, blueprints and other specifications.
  • Reads, understands and visually inspects parts and product for Quality procedures with minimal to no supervision.

Retention Representative (Customer Service)

CenturyLink
Tarboro, NC
04.2013 - 02.2014
  • Sell or upgrade products and services by determining customer needs.
  • Develop a rapport with customers by supporting all operations including receiving incoming calls and resolving issues.
  • Assist customers with billing and payment issues and provide quality customer service surrounding company values.
  • Handle inbound calls effectively and resolve questions and/or concerns efficiently using active listening and personalizing techniques.
  • Resolves problems on the first call and with a minimum of transfers by consistently improving personal knowledge and understanding.

Team Lead/Supervisor (Customer Service)

West Business Management
Rocky Mount, NC
01.2008 - 06.2013
  • Manage a team of 17 to 25 agents daily and develop agents to client’s standards to ensure company policies are enforced.
  • Administer terminations to insubordinate and repetitive offenders of West’s policies and procedures and develop the knowledge of Optum RX notices and changes.
  • Discipline policy offenders with cumulative performance improvement notices to ensure employees in compliance with state and federal law of safety.
  • Assist Site Director, Operations Management, and Human Resource Representatives with interviewing potential employees.
  • Complete data entry jobs and create Microsoft Excel spreadsheets to better organize information of agents and clients.

Newspaper Delivery Contractor (Customer Service

Rocky Mount Telegram, INC.
Rocky Mount, NC
01.2002 - 03.2008


  • Organized and mapped efficient delivery routes to boost daily delivery numbers, while providing excellent customer service to subscribers.
  • Collected and recorded payments from delivery customers and sent checks to accounts receivable for processing.
  • Completed punctual early morning loading and unloading of newspapers at distribution center.
  • Provided dependable delivery to designated delivery locations and accommodated special delivery requests with self-management.

Production Associate (Pharmaceutical)

Hospira
Rocky Mount, NC
05.2000 - 04.2006
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Inspect production line for any violation of current SOP and cGMP to ensure department is in accordance with state and federal and FDA regulations.
  • Provide finishing assurance of high-quality pharmaceuticals products to meet customer needs.
  • Monitored machinery to identify concerns, make corrections or report complex problems.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.


Education

Bachelor of Science - Healthcare Administration

Grand Canyon University
Phoenix, AZ
02.2014 - 10.2018

High School Diploma -

Northern Nash High School
Rocky Mount, NC
08.1994 - 08.1997

Skills

Assembly & Test

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Certification

CRC

Timeline

Assembly & Test Technician II (Aerospace)

Honeywell, INC.
01.2015 - Current

Bachelor of Science - Healthcare Administration

Grand Canyon University
02.2014 - 10.2018

Retention Representative (Customer Service)

CenturyLink
04.2013 - 02.2014

Team Lead/Supervisor (Customer Service)

West Business Management
01.2008 - 06.2013

Newspaper Delivery Contractor (Customer Service

Rocky Mount Telegram, INC.
01.2002 - 03.2008

Production Associate (Pharmaceutical)

Hospira
05.2000 - 04.2006

High School Diploma -

Northern Nash High School
08.1994 - 08.1997

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Lechanda Silver