LeChastity Day
Whole Foods Market
Lafayette,LA
23
years of professional experience
Dedicated Customer Service Representative with strong background in retail and communication sectors. Skilled in establishing rapport with clients and optimizing processes for improved quality and speed. Committed to enhancing customer satisfaction and driving company success through relationship building and partnership cultivation.
Work History
Produce Supervisor
12 Years- Provided timely customer service by addressing needs and inquiries effectively
- Completed spoilage and sampling worksheets to track product quality.
- Led team in executing daily operational tasks, ensuring compliance with company standards.
- Streamlined inventory management processes to enhance product availability and reduce waste.
- Trained new associates on store protocols and customer service best practices.
Produce retail associate
3 Years 10 Months- Prepare cut fruit and vegetables for the produce department
- Maintained stocked and safe sales floor
- Addressed customer needs to ensure satisfaction
- Ensured quality of fruit and vegetables met company standards
Customer Service Representative
2 Years 5 Months- Resolved bill disputes and customer issues to enhance customer satisfaction
- Maintained customer retention by providing exceptional service and support
- Educated customers on equipment usage and troubleshot devices to improve their experience
- Created and managed customer accounts in database
- Placed customer equipment orders
- Operate multiple programs at one time
Internet Technical Floor Support
11 Months- Resolved customer internet connectivity issues, enhancing user experience
- Assisted contracted technicians in installing internet services, ensuring timely service delivery
- Created new customer accounts by gathering necessary information and inputting data into systems.
- Provided support to team members on inquiries and escalated complex issues for resolution
Sales Floor Associate
2 Years 11 Months- Addressed customer inquiries and resolved concerns to enhance shopping experience.
- Stocked shelves and maintained a clean work environment.
- Created sale signs and organized new floor planograms to attract customer attention and optimize product placement.
- Operated portable data terminal to efficiently scan inventory items.
Education
Diploma - General Studies
Associate of Applied Science - Business with Concentration in Accounting
Skills
Ability to de-escalate effectively
Communication skills
Problem solving
Ability to de-escalate effectively
Attention to detail
Effective communication
Time management
Dependable
Problem-solving
Analytical mindset
Active listener
Training and development
Timeline
Produce Supervisor
Whole Foods Market
08.2014 - CurrentRead More
Produce retail associate
The Freshmarket
10.2010 - 08.2014Read More
Customer Service Representative
ATT Mobility
07.2007 - 12.2009Read More
Internet Technical Floor Support
NuComm International
08.2006 - 07.2007Read More
Sales Floor Associate
SuperTarget
09.2003 - 08.2006Read More
South Louisiana Community College
Associate of Applied Science from Business with Concentration in Accounting
Read More
Acadiana High School
Diploma from General Studies
Read More