Lechelle Nixon
knoxville,Tn
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
25
25
years of professional experience
Work History
Lead Teacher
children at play
Knoxville, TN
02.2021 - 01.2023
- Developed lesson plans and activities to engage children in learning.
- Provided guidance on social development issues such as sharing, following directions.
- Managed record keeping duties such as attendance records and daily reports of individual child activities.
- Assisted with toilet training and diaper changing when necessary.
- Created a positive, nurturing environment for young students.
- Ensured safety of all children by monitoring playground equipment use.
- Maintained supplies inventory for the classroom including art materials and books.
- Communicated regularly with parents regarding their child's progress or behavioral issues.
- Administered medication according to doctor's orders when needed.
- Collaborated with colleagues to brainstorm ideas for classroom activities.
- Utilized positive reinforcement techniques to promote desired behavior in children.
Customer Care Representative
GC Services Call Center
Knoxville, TN
02.2017 - 05.2019
- Processed orders accurately and efficiently according to established procedures.
- Developed creative solutions to resolve complex problems quickly while minimizing cost impacts on the company.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Resolved customer complaints promptly and professionally.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
Customer Care Representative
Toy R Us
New York, NY
04.2012 - 01.2015
- Processed orders accurately and efficiently according to established procedures.
- Created monthly reports summarizing customer service activities including number of calls handled, resolution rate.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
- Provided feedback on customer service efficiency to deliver better support options.
Customer Care Representative
Quest Communications
Knoxville, TN
02.1998 - 05.2000
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collected deposits or payments and arranged for billing.
- Contacted customers about potential service upgrades, new services and account changes.
Customer Service Representative
Dial America
New York , NY
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved customer complaints promptly and efficiently.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Associate of Applied Science - Medical Assisting
ASA College
Brooklyn, NY08-2012
Skills
- Report Generation
- Paperwork Processing
- Data Entry
- Appointment Scheduling
- Product Knowledge
- Inbound and Outbound Calling
- Consultative Sales
- Retail Marketing
- CRM Software
- Shipping and Logistics
- Scheduling
- Account updating
- Data Collection
- Complaint resolution
Timeline
Lead Teacher
children at play
02.2021 - 01.2023
Customer Care Representative
GC Services Call Center
02.2017 - 05.2019
Customer Care Representative
Toy R Us
04.2012 - 01.2015
Customer Care Representative
Quest Communications
02.1998 - 05.2000
Customer Service Representative
Dial America
Associate of Applied Science - Medical Assisting
ASA College
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