Lechelle Diane Williams
Los Angeles,CA
Summary
Results-driven leader with extensive experience in team supervision and operational efficiency. Skilled in multitasking and effective communication, with a track record of enhancing service quality and resolving issues in fast-paced environments.
Overview
24
24
years of professional experience
Work History
Uber Driver
Uber
Los Angeles, California
08.2016 - 01.2018
- Provided safe and reliable transportation for passengers across various routes.
- Maintained vehicle cleanliness and performed routine maintenance checks regularly.
- Communicated effectively with passengers to ensure a pleasant experience.
- Adapted quickly to changing traffic patterns and road conditions during trips.
- Delivered excellent customer service by resolving passenger concerns promptly.
Night Shift Supervisor
Leisure Vale Convalescent
Glendale, California
02.2003 - 02.2005
- Supervised night staff to ensure efficient operations and quality care.
- Resolved customer complaints in a timely manner within established guidelines.
- Prepared detailed reports outlining production metrics, minister medication and other key indicators.
- Collaborated with team members to improve performance and implement training updates.
- Developed strategies for improving operational systems, processes and practices.
- Coordinated with day shift supervisors regarding any unfinished tasks or problems that may arise during night shifts.
Security officer
Intercom Security
Pasadena, California
01.1999 - 06.2002
- Monitored premises to ensure safety and security of all personnel.
- Conducted regular patrols to detect and deter suspicious activities.
- Responded promptly to alarms and incidents, coordinating with emergency services.
- Prepared detailed reports on security incidents for management review.
- Collaborated with team members to maintain a secure environment across facilities.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Maintained accurate logs of all security related activities.
Cashier
Jack in the Box
Los Angeles, California
01.1997 - 07.1998
- Processed customer transactions efficiently at fast-paced restaurant.
- Managed cash register and balanced cash drawer at shift end.
- Provided exceptional customer service and resolved complaints promptly.
- Maintained cleanliness and organization of dining area and workstations.
- Assisted customers with menu selections and answered questions effectively.
- Collaborated with team members to ensure smooth operation during busy hours.
Data Processor
Long Beach Convention Center
Long Beach, California
06.1996 - 09.1996
- Maintained and updated databases for event management systems.
- Performed data entry tasks accurately and efficiently.
Phlebotomist
Veteran Hospital
Westwood, California
04.1994 - 03.1996
- Collected blood samples from patients following strict safety protocols.
- Prepared specimens for laboratory analysis and ensured proper labeling.
- Assisted medical staff with patient assessments and pre-procedure preparations.
- Performed venipuncture and other blood collection procedures according to established standards.
Education
Associate of Science - Veterinary
Los Angeles Southwest College
Los Angeles, CA07-2013
Associate of Arts - Interdisciplinary Studies
Los Angeles Southwest College
Los Angeles, CA04-2011
Post-Graduate Certificate - Computer Graphics
University of Southern California
Los Angeles, CA03-2004
Post-Graduate Certificate - Medical Assistant
American Career College
Los Angeles CA03-1994
High School Diploma -
Manual Arts
Los Angeles, CA06-1991
Skills
- Customer service
- Team collaboration
- Analytical thinking
- Problem solving
- Multitasking Abilities
- Computer graphics
Affiliations
- Volunteer-Los Angeles Tenth District PTSA-LA Council Treasurer, Corresponding Secretary, Community Concerns, Family Engagement, and Health-Culver City CA-2015-2022
- Volunteer-Head Start- Parliamentary-Los Angeles CA-1997-1999
- Volunteer/Parent Representative/Coordinator-George Washington Preparatory High School Angeles CA-2009-2012
- Community volunteer-Community Coalition-Los Angeles CA 2008-present
- Parent Volunteer-Manchester Elementary School-Los Angeles CA-1999-2004
- Parent Volunteer-Bret Hart Middle School-Los Angeles CA-2004-2007
- Parent Volunteer-George Washington Preparatory-Los Angeles CA-2008-2012
- Parent Teacher Student Association President, Parliamentary, and Treasurer for George Washington Preparatory High School- Los Angeles CA-2013-2024
Timeline
Uber Driver
Uber
08.2016 - 01.2018
Night Shift Supervisor
Leisure Vale Convalescent
02.2003 - 02.2005
Security officer
Intercom Security
01.1999 - 06.2002
Cashier
Jack in the Box
01.1997 - 07.1998
Data Processor
Long Beach Convention Center
06.1996 - 09.1996
Phlebotomist
Veteran Hospital
04.1994 - 03.1996
Associate of Science - Veterinary
Los Angeles Southwest College
Associate of Arts - Interdisciplinary Studies
Los Angeles Southwest College
Post-Graduate Certificate - Computer Graphics
University of Southern California
Post-Graduate Certificate - Medical Assistant
American Career College
High School Diploma -
Manual Arts