Lecia Myers
Ranger,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Security Officer
Whittemore and Associates
Dalton, GA
03.2023 - 12.2023
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Monitored premises and recorded activity in daily officer reports.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Verified photo IDs and tickets to allow guests passage.
- Completed incident reports to record security or loss prevention incidents.
- Documented security-related situations and submitted in-depth reports to superiors.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Reported safety hazards for remediation response.
Home Health Care Giver
Self-employed
06.2008 - 11.2022
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Interacted kindly with patient and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
Campus Safety Assistant
Berry College
01.2006 - 06.2008
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Communicated and maintained cooperative working relationships with students.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Resolved ticketing complaints
- Issued parking decals
- Performed manual data entry
Campus Safety Assistant
Dalton State College
01.2003 - 06.2006
- Worked independently and collaboratively to resolve urgent issues regarding parking decals and transportation issues
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Communicated and maintained cooperative working relationships with students.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Exercised good judgment and exhibited integrity and resourcefulness.
- Wrote detailed accountability reports
- Understood and responded appropriately to emergency procedures.
Pickens County 911
911 Operator
09.2001 - 01.2003
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Read system maps and caller information, and documented details in system.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Proved successful working within tight deadlines and a fast-paced environment.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Provided on-the-job training and coaching to develop new dispatchers.
911 Emergency Dispatcher and Supervisor
Cherokee County Sheriff's Office
01.1996 - 09.2001
- Answered calls from automatic routing system and took basic information from callers.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Read system maps and caller information, and documented details in system.
- Supervised 8-12 personnel
- Proved successful working within tight deadlines and a fast-paced environment.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Provided on-the-job training and coaching to develop new dispatchers.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Followed established protocols for professional handling of emergency situations.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Education
Bachelor of Arts - Communication
Berry College
Mount Berry, GA06.2008
Skills
- Customer Service Process Improvement
- Customer Relations
- Active Listening
- Conceptual Thinking
- Administrative Support
- Professional Telephone Demeanor
- Critical Thinking
- Call Center Operations
- Multi-Line Phone Talent
- Office Administration
- Dispute Mediation
- Excellent People Skills
- Multitasking Strengths
- Excellent Verbal and Written Communication
- CCTV Surveillance
- Shift Work Experience
- Report Writing
Accomplishments
Cherokee County Sheriff's Office 1997 Employee of the Year
References
References available upon request.
Timeline
Security Officer
Whittemore and Associates
03.2023 - 12.2023
Home Health Care Giver
Self-employed
06.2008 - 11.2022
Campus Safety Assistant
Berry College
01.2006 - 06.2008
Campus Safety Assistant
Dalton State College
01.2003 - 06.2006
Pickens County 911
911 Operator
09.2001 - 01.2003
911 Emergency Dispatcher and Supervisor
Cherokee County Sheriff's Office
01.1996 - 09.2001
Bachelor of Arts - Communication
Berry College