LECOLE JOHNSON
Las Vegas,NV
Summary
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader who blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Financial Analyst
MGM Resorts International (Robert Half Staffing Contract )
11.2023 - 02.2024
- Ensuring documents written by accounting are properly coded and accurate
- Verify records and transactions
- Correct errors or make notations for other workers to correct
- Enter information from receipts into computers
- Perform Slot auditing Data entry Ledger Reconciliation Balance excel spreadsheet Email communication Pay tickets Onbase, Ez Pay, Machine Accounting
Associate Customer Advocate
Delta Dental Ins. ( Remote )
05.2023 - 09.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided exceptional customer service through warm and welcoming demeanor, promptly addressing patient inquiries and concerns.
- Handled incoming calls professionally and courteously while ensuring accurate call routing.
- Managed provider's complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- WDE, Macess, NPI ,Metavance
- Researched plans explained benefits, and outlined pricing details for procedures and services.
Accounts Payable Clerk
Gateway Center (contract employee)
11.2022 - 03.2023
- Reviewed vendor invoices for appropriate documentation and validity prior to payment
- Processed payments in timely and accurate manner Studied past records to detect duplicate statements and fraud, avoiding penalties for non-compliance
- Updated accounting ledgers and journals to balance statements and maintain consistent records
- Reconciled bank accounts to verify accuracy of cash records
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Purchasing Coordinator
BMI Construction (Contract employee)
06.2021 - 12.2021
- Run inventory list and resolve discrepancies Place orders into purchasing system, ensuring that product is delivered to correct location
- Track deliveries and resolve delays Created management reports of ordered material by department Troubleshoot and resolve delivery discrepancies Communicated with internal and external customers via phone and email to confirm deliveries and respond to inquiries
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
Business Office Manager
Smith $ Fox Family Transport
02.2014 - 11.2020
- Oversaw office inventory activities including ordering, requisitions, stocking, and shipment receiving
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Utilized company's accounting systems to review reports and prepare assessments
- Maximized cash flow through optimal billing and collection processes
- Completed bi-weekly payroll for 20 employees Accounts Payable/Receivable Bank Reconciliation
Assistant Manager of Operations
Popeye's
01.2011 - 01.2014
- Enhanced employee management by developing schedules, tracking time and administering payroll
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer
- Taught employees how to collaborate on daily job tasks and achieve service targets
- Generated operational reports for management on monthly schedule
- Educated operations team on best practices, company policies and service excellence standards
- Assisted General Manager with operations optimization and daily coordination to increase revenue
Education
Bachelor's - Health Administration Management
University of Phoenix
Arizona City, AZ01.2019
Skills
- Expense Tracking
- Payroll Administration
- Accounts Receivable/ Payable
- Excel/Microsoft/ Blackbaud/Sage/Onbase
- Audit Documentation
- Cash Flow Management
- Account Reconciliation
- Operations Management
- Client Relationship Management
- Strategic Planning
- Financial Oversight
- Recruiting and Hiring
- Time Management
Websites
Certification
- Gaming License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Financial Analyst
MGM Resorts International (Robert Half Staffing Contract )
11.2023 - 02.2024
Associate Customer Advocate
Delta Dental Ins. ( Remote )
05.2023 - 09.2023
Accounts Payable Clerk
Gateway Center (contract employee)
11.2022 - 03.2023
Purchasing Coordinator
BMI Construction (Contract employee)
06.2021 - 12.2021
Business Office Manager
Smith $ Fox Family Transport
02.2014 - 11.2020
Assistant Manager of Operations
Popeye's
01.2011 - 01.2014
Bachelor's - Health Administration Management
University of Phoenix
- Gaming License
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