LeCretia Harris
Rockford,IL
Summary
To further my career within the long term care community Qualifications 20 years of experience working in a long term care facility setting 20 plus years of customer service skills Friendly and personal demeanor Eager and willing to learn all aspects of the nursing home community Proven loyalty and longevity in one position Ability to work independently or as part of a team Professional dress and appearance to uphold the reputation of the facility Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
20
20
years of professional experience
Work History
Receptionist
Rock River Healthcare
Rockford, IL
09.2012 - Current
- Efficient in running a multiple-line phone system and switchboard
- Very knowledgeable of confidentiality policies and regulations
- Knowledgeable of medical terms often used in a nursing home setting
- Greet all visitors to the nursing home and answer questions and guide them to the proper location
- Designing pamphlets and documents regarding nursing home information for potential residents and staff
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Maintained building security by monitoring logbook and issuing visitor badges.
School Site Coordinator
YMCA of Rock River Valley
Rockford, IL
08.2004 - 08.2014
- Assisted in recruiting, orientating and enrolling children into the program
- Conferred with parents regarding facility activities, policies, and enrollment procedures
- Conferred with staff regarding child’s behavioral or learning problems, and recommended methods of modifying inappropriate behavior and encouraged better learning experiences
- Conferred with school officials with attendance related issues regarding program participants
- Enforced safety standards and followed emergency procedures 2
- Directed day-to-day operations of education program and supervised support staff to delegate assignments and evaluate performance.
- Developed curriculum and lesson plans to achieve objectives of each course.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
- Planned, administered and controlled budgets and produced financial reports.
Education
High School Diploma -
Guilford High School
Skills
- Call Answering and Routing
- Visitor and Customer Relations
- Positive Attitude and Energetic
- Greeting and Seating Clients
- Mail Preparation and Sorting
- Visitor Monitoring
- Multi-Line Telephone Skills
- Call Screening
- Operating Telephones
- Professional demeanor
- Office administration
- Mail handling
- Multi-line Telephone Systems
Timeline
Receptionist
Rock River Healthcare
09.2012 - Current
School Site Coordinator
YMCA of Rock River Valley
08.2004 - 08.2014
High School Diploma -
Guilford High School
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