LeCretia Hawks
Gwynn Oak,MD
Summary
Customer-oriented Store Manager offering over 15 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops, schedules and manages team of store associates and assistant managers.
Overview
18
18
years of professional experience
Work History
General Manager
Prime Storage
Dundalk, MD
12.2024 - Current
- Oversee the daily operations of the facility, ensuring a smooth and efficient experience for tenants.
- Drive sales and occupancy rates by implementing attracting new customers, and managing existing ones
- Provide excellent customer service, address and follow up with inquiries, resolving issues, and ensuring tenant satisfaction
- Manage rent payments, handle late fees, and maintain accurate financial records
- Oversee routine maintenance and upkeep of the facility and its units, schedule repairs
- Maintain security measures to protect tenant property and ensure a safe, clean environment
- Manage lease agreements, renewals, new move in's, terminations, evictions and auctions
- Maintain accurate records of available units, their dimensions, pricing, and promotions.
- Promote the facility and its services through various channels
- Ensure compliance with all relevant safety regulations and industry standards
Store Manager
Big Lots
Catonsville, MD
03.2022 - Current
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Organized new stock for floor placement.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Prepared and submitted nightly bank deposits.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Created engaging merchandise presentations to motivate impulse purchases.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Executed merchandising strategies to support store sales growth.
- Increased store sales by cross-selling complementary items.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Managed schedules of team of 23 personnel to keep shifts properly staffed.
Store Manager
Rite Aid Pharmacy
Baltimore, MD
03.2007 - 03.2022
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Education
Some College (No Degree) - Human Resources Management
DeVry University
Downers Grove, ILSkills
- Store opening and closing procedures
- Employee supervision and motivation
- Store operations oversight
- Staff training and development
- Employee training
- Accurate cash handling
- Team-oriented
- Outstanding communication skills
- Program implementation
- Shift checklists
- Retail inventory management
- Sales professional
- Reliable
- Schedule management
- Employee development
- Sound judgment
- Profit and loss accountability
- Recruiting and hiring
- Supervision and training
- Customer retention
- Have experience with scheduling systems Reflexis and Kronos
- Conducting weekly meetings and daily team huddles
Timeline
General Manager
Prime Storage
12.2024 - Current
Store Manager
Big Lots
03.2022 - Current
Store Manager
Rite Aid Pharmacy
03.2007 - 03.2022
Some College (No Degree) - Human Resources Management
DeVry University
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