LECRETIA RUFFIN
Los Angeles,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Election Phone Banker
Robert Half
Los Angeles, CA
10.2024 - 11.2024
- Conduct outbound calls to community members to provide information about voter registration, upcoming elections, and voting procedures.
- Engage in meaningful conversations with individuals to address questions, concerns, and barriers to voting.
Office Assistant
Bright Path Center
Los Angeles, CA
09.2023 - 07.2024
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Answered incoming phone calls, transferring to the appropriate department.
- Managed social media accounts related to the business.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Performed data entry tasks into various computer systems accurately and efficiently.
Delivery Driver
DoorDash
Los Angeles, CA
09.2017 - 09.2023
- Received daily delivery instructions and route assignments from dispatch.
- Ensured quality of food items by maintaining proper temperature and storing food in insulated bags
- Completed orders accurately and efficiently within designated timeframes
Customer Service Representative
Healthnet
Los Angeles, CA
08.2021 - 11.2021
- Delivered excellent customer service in a busy call center environment, responding to customer inquiries and complaints in a timely manner
- Handled inbound and outbound calls from patients and healthcare providers within a healthcare call center environment
- Utilized the Electronic Medical Record (EMR) system to look up patient information and enter patient data
- Ensured that all calls were handled in a timely and professional manner
Customer Service Professional
Sephora
San Francisco, CA
07.2016 - 03.2017
- Provided customer service and technical support to more than 500 clients via email
- Responded to customer inquiries, answered questions, and provided solutions in a timely manner
- Resolved customer complaints and inquiries while maintaining a positive attitude
Customer Service Professional
Ameriprise Financial
Las Vegas, NV
10.2014 - 04.2015
- Conducted thorough insurance request and presented clients with appropriate solutions
- Responded to customer inquiries regarding policies, coverage, and claims
- Handled customer complaints and inquiries in a professional and timely manner
- Maintained up-to-date knowledge of industry trends and regulations
Education
GED -
Ivy Tech Community College
01.2006
Skills
- Data Entry
- Conflict Resolution
- Problem Solving
- Active Listening
- 50 WPM
- Call handling
- Conflict de-escalation
- Customer service excellence
- Persuasive attitude
- Corporate Governance
- Multitasking Abilities
References
References available upon request.
Timeline
Election Phone Banker
Robert Half
10.2024 - 11.2024
Office Assistant
Bright Path Center
09.2023 - 07.2024
Customer Service Representative
Healthnet
08.2021 - 11.2021
Delivery Driver
DoorDash
09.2017 - 09.2023
Customer Service Professional
Sephora
07.2016 - 03.2017
Customer Service Professional
Ameriprise Financial
10.2014 - 04.2015
GED -
Ivy Tech Community College
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