Nora Sullivan
Search Engine Evaluator
Cartersville,GA
Summary
Call center customer service professional with over ten years expertise in providing superior customer support in high call volume environments. I've also effectively utilized and managed customer support databases.
Overview
18
18
years of professional experience
Work History
Remote Customer Service Representative And Sales Associate
Arise Virtual Solutions
Miramar, Florida
12.2015 - Current
- Processes cash and credit payments rapidly and accurately
- Responds to all customer inquiries thoroughly and professionally
- Places special merchandise orders for customers
- Politely assists customers in person and via telephone
- Answeres an average of 50 calls per day by addressing customer inquires, solving problems and providing new product information
Customer Service Representative
Bank of America
Kennesaw, GA
09.2006 - 04.2013
- Promoted to priority credit card services
- Mentored fellow team members on credit card services
- Received many commendations on natural ability to build positive connections with customers
- Quickly adapted to working in a very fast-paced call center environment
- Handled volatile customer situations calmly and professionally
- Provided excellent service as a fraud analyst
- Managed a high volume of inbound and outbound calls
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly
- Met or exceeded service and quality standards every review period.
Sales Representative Customer Service
Hilton Head Services
Kennesaw, GA
09.2006 - 04.2013
- Greeted customers in a timely fashion, while quickly determining their needs.
- Referred unresolved customer grievances to designated departments for further investigation.
- Responded to all customer inquiries thoroughly and professionally.
- Processed cash and credit payments rapidly and accurately.
- Coordinated between billing department and customers to resolve problems.
- Documented all customer inquiries and comments thoroughly and quickly.
Home Based Chat Agent
ChaCha Search Inc
Carmel, IN
09.2008 - 09.2009
- Researched and answered customer inquiries online on a broad range of subjects
- Provided each customer with a personalized and grammatically correct response
- Successfully handled over 8,000 customer inquiries with excellent quality ratings
- Edited customer information to ensure accuracy
Education
Associate of Arts - Health and Wellness Administration
University of Phoenix Online
Phoenix, AZCurrent
Skills
- Exceptional communication skills
- Strong client relations
- Creative problem solver
- Accurate and detailed
- Customer service-oriented
- Database management
Accomplishments
Conflict Resolution
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Customer Follow-up
Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Customer Service
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Telephone Service
Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Remote Customer Service Representative And Sales Associate
Arise Virtual Solutions
12.2015 - Current
Home Based Chat Agent
ChaCha Search Inc
09.2008 - 09.2009
Customer Service Representative
Bank of America
09.2006 - 04.2013
Sales Representative Customer Service
Hilton Head Services
09.2006 - 04.2013
Associate of Arts - Health and Wellness Administration
University of Phoenix Online
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