Leda Arroyo
Cypress,TX
Summary
Exemplary professional with a distinguished track record spanning over 20 years in the retail industry, coupled with over 11 years of extensive experience in higher education sales, financial acumen, advanced relationship building, and customer outreach. Demonstrates a high level of proficiency in team leadership, sales, and operational management. Recognized for skillfully fostering the development of top talent and guiding individuals to achieve significant professional milestones. Committed to cultivating a diverse and inclusive work environment, with a dedicated focus on ensuring equal opportunities for success.
Adept at overseeing all facets of retail stores at Prairie View A&M University, including the strategic establishment of budgets and financial goals, service level optimization, policy administration, employment oversight, and comprehensive supervision and staff development. Showcases expertise in effectively managing diverse functions within the higher education environment, excelling in operational profitability, team building, development, relationship building, and client retention. A proven leader and adept problem-solver, driven by a passion for empowering others to attain their career and life goals.
Overview
32
32
years of professional experience
Work History
Market Leader
Follett - University Exchange Bookstore
06.2012 - Current
- Responsible for managing all functions of the college bookstore including budgets and financial goals, service levels, policy administration, employment, supervision and development of store staff, maintenance of sales and inventory records, and related matters
- Coordinates sales promotions, special events, and book signings, and directs employees in preparing merchandise displays, store layout, and advertising copy
- Oversees and approves ordering of books and merchandise
- Ensures compliance with company policies and procedures related to Store security
- Interfaces with students, faculty, staff, and school administrators ensuring good campus relations, and resolves complaints and escalated issues in a timely and satisfactory manner
- Manages and supervises store personnel including interviewing, hiring, terminations, training, performance, and salary reviews
- When necessary, handles disciplinary issues and writes corrective action plans
- Prepares and implements detailed plans for each department for employee schedules and hours, budgets, floor plans, and Rush
- Reviews work schedule and ensures adequate store coverage
- Analyzes store financials to determine store and department performance
- Provides outstanding customer service to a diverse customer base including faculty, students, and staff
- May occasionally entertain campus contact or other influential campus personnel.
Retail Store Manager
Coach
07.2010 - 03.2012
- Creation of strategic business plans that will impact overall store performance metrics, and customer service and lead to the successful execution of initiatives
- Establish sales and productivity goals for the store and associates utilizing current business trends and forecast
- Able to motivate others to achieve results and inspire the team to follow the lead
- Maintains a high level of integrity in business and relationships with others
- Consistently establishes and measures expectations for performance
- Create a positive, energetic, and professional store environment by role-modeling behavioral expectations
- Communicates professionally with diplomacy and tact and tailors style to impact the specific audience
- Foster a client-focused team environment as a floor coach, driving volume and anticipating clients' needs
- Create a learning and developing environment for associates
- Recruits, selects, hires, and develops diverse talent
- Proactively provides timely feedback to associates, rewarding and recognizing to drive retention
- Empower and involve associates in decision-making processes
- Develop associates through an individualized approach by matching talent with tasks and delegating challenging assignments to stretch capabilities and grow associates
- Foster team commitment through support, relationship building, and recognizing individual contributions
- Managed inventory control, cash control, and store opening and closing procedures
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
Retail Store Manager
Ann Taylor Loft Outlet
12.2008 - 07.2010
- Adhere to Human Resource standards by following general practices outlined in reference manuals
- Recruit, select, hire, and develop diverse talent
- Assesses associates consistently; reviews and communicates associate performance and deliverables
- Proactively provides timely feedback to associates, rewarding and recognizing to drive retention
- Hold self and associates accountable for the achievement of financial results and statistical standards
- Manage conflict and coaches by applying Ann Taylor's recommended processes, standards, and guidelines
- Empower and involve associates in decision-making processes
- Receive feedback and foster dialogue around solutions
- Develop associates through an individualized approach by matching talent with tasks and delegating challenging assignments to stretch capabilities and grow associates
- Foster team commitment through support, relationship building, and recognizing individual contributions
- Share information and communicate clearly to all levels
- Lead by managing through change and adversity.
Retail Store Manager
Pacific Sunwear
11.2002 - 02.2008
- Provide managerial responsibility in retail stores consistent with the short- and long-term interests of the company
- Consistently ensure the entire store staff is providing the highest level of service and upholding the company mission statement and core values
- Responsible for all team members' training, coaching, and development, including all human resources and payroll-related functions at the store level
- Achieve budgeted revenue goals, shrink percent, and monitor expenses
- Manage and supervise staff consisting of several sales associates, assistant managers, and trainees
- Provide motivation and demonstrate leadership to improve customer satisfaction and sales performance
- Motivate, train, and develop team members
- Responsible for all store recruiting and placement by maintaining a constant network of potential team members
- Ensure that the store is in complete compliance with employment, State, and Federal laws.
Assistant Manager - Human Resources
The Gap
07.1992 - 11.2000
- Ensure brand consistency is upheld in store and merchandise standards are met
- Partner with the management team to build on business opportunities and meet sales goals
- Train store management team on the visual merchandising process
- Analyze merchandise-related reports and communicate findings to the general or store manager
- Provide feedback to the field brand coordinator regarding merchandise issues
- Drive results focus on customer
- Staffing planning, interviewing, hiring
- Create store goals
- Recruiting strategy, reference checks, employee file management, and USMA compliance
- Employee performance appraisals, employee training and development
- Policy and procedures compliance, store inventory
- Scheduling, payroll projections, and business plan management
- Analyze areas of improvement and develop employees
- Excellent customer service
- Give customers merchandise information, including features and benefits of the product.
Education
Bachelor of Science: Business Administration and Management -
Barry University
Miami, FLAssociate of Science - Biology
Universidad Interamericana
San German, PRSkills
- Business Leadership
- Supplier Monitoring
- Competitive Analysis
- Product Management
- Creative Direction
- Staff Supervision
- Shift Scheduling
- Sales Strategies
- New Store Transitioning
- Implementing Safety Policies
- Emergency Preparedness Procedures
- Store Merchandising
- Administrative Management
- Team Building & Development
- Recruiting, Hiring, and Training Management
- Program Optimization
- Process Improvements
- Budget Control and Cost Reduction
- Policies and Procedures and Store Operations
- Payroll Management and Inventory Management
- Supplier Monitoring
Languages
Spanish
Native or Bilingual
Timeline
Market Leader
Follett - University Exchange Bookstore
06.2012 - Current
Retail Store Manager
Coach
07.2010 - 03.2012
Retail Store Manager
Ann Taylor Loft Outlet
12.2008 - 07.2010
Retail Store Manager
Pacific Sunwear
11.2002 - 02.2008
Assistant Manager - Human Resources
The Gap
07.1992 - 11.2000
Bachelor of Science: Business Administration and Management -
Barry University
Associate of Science - Biology
Universidad Interamericana
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