LeDaryia Patterson
Cordova,TN
Summary
Proven professional with a strong work ethic and mail sorting proficiency, demonstrated during tenure at USPS. Excelled in high-stress environments, from managing inmate behavior at Whiteville Correctional Facility to ensuring safety as a Security Officer. Achieved reduced contraband instances and damage rates, showcasing both hard and soft skills in challenging settings.
Overview
7
7
years of professional experience
Work History
City Carrier Assistant
USPS
10.2023 - Current
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Planned and cased mail in sequence of delivery for designated route.
Correctional Officer
Whiteville Correctional Facility
09.2022 - 10.2023
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Security Officer
Imperial Security Inc.
02.2022 - 10.2022
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Security Officer
Phelps Security
02.2022 - 08.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Package Handler
Fed Ex Ground
02.2022 - 08.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Child and Youth Worker
Moody Air Force Base
04.2021 - 01.2022
- Provided key emotional support to special needs youth.
- Enhanced youth development by implementing engaging and age-appropriate programs.
- Implemented behavior modification strategies to address challenging behaviors exhibited by young clients.
Customer Service Representative
ELEAD1ONE
09.2020 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Laundry Attendant
Kirby Pines Retirement Community
07.2020 - 08.2020
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
ClickList Associate
Kroger
07.2019 - 07.2020
- Assisted coworkers during peak hours to ensure timely completion of all tasks without sacrificing the quality of service provided.
Retail Sales Associate
Goodwill
04.2018 - 07.2019
- Greeted customers and helped with product questions, selections, and purchases.
Education
Lane College
Jackson, TN05.2021
High School Diploma -
Jackson Central Merry High School
Jackson, TN05.2016
Skills
- Strong Work Ethic
- Mail Sorting Proficiency
- Remain Calm in high-stress situations
- Inmate Supervision
- Behavioral Management
- Surveillance
Timeline
City Carrier Assistant
USPS
10.2023 - Current
Correctional Officer
Whiteville Correctional Facility
09.2022 - 10.2023
Security Officer
Imperial Security Inc.
02.2022 - 10.2022
Security Officer
Phelps Security
02.2022 - 08.2022
Package Handler
Fed Ex Ground
02.2022 - 08.2022
Child and Youth Worker
Moody Air Force Base
04.2021 - 01.2022
Customer Service Representative
ELEAD1ONE
09.2020 - 01.2022
Laundry Attendant
Kirby Pines Retirement Community
07.2020 - 08.2020
ClickList Associate
Kroger
07.2019 - 07.2020
Retail Sales Associate
Goodwill
04.2018 - 07.2019
Lane College
High School Diploma -
Jackson Central Merry High School
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