Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

LEDEREK HENRY

LANCASTER,TX

Summary

Adept at enhancing warehouse efficiency and safety, my tenure at GRATE & BARREL showcased my expertise in forklift operation and a strong commitment to teamwork. By skillfully managing materials and fostering a collaborative environment, I significantly contributed to streamlining operations and reducing accidents, embodying both technical proficiency and a cooperative spirit.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Forklift Operator

GRATE & BARREL
12.2022 - 09.2024
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Collaborated with team members to complete tasks quickly and increase overall productivity.
  • Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
  • Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
  • Minimized product damage through careful maneuvering and transporting of fragile items.
  • Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
  • Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
  • Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
  • Communicated with floor managers to determine merchandise placement.

Warehouse Forklift Operator

Penske Logistics, Ford Motor Company, MSC, CMMS
11.2020 - 12.2022
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
  • Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
  • Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
  • Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
  • Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
  • Reduced product damage by performing routine forklift maintenance and safety checks.
  • Contributed to the reduction of workplace accidents by adhering to strict safety protocols during all forklift operations.
  • Participated in regular safety meetings, staying up-to-date on best practices in regards to safe and efficient operation of a warehouse forklift.

Field Service Technician

Ricoh Americas Corporation
03.2016 - 11.2020
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Operated hand tools and power equipment according to company safety procedures.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Established positive customer relationships by providing punctual, cost-effective solutions.
  • Followed safety procedures to avoid injuries in field.
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
  • Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
  • Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
  • Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.

CSR

Medco Health Solutions
01.2010 - 03.2016
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.

Education

No Degree - COMPUTER PROGRAMMING

DEVRY UNIVERSITY
Irving, TX

High School Diploma -

LONGVIEW HIGH SCHOOL
Longview, TX
05.1995

Skills

  • Forklift Operation
  • Forklift Operator Certification
  • Loading and unloading
  • Shipping and receiving
  • Team Player
  • Warehouse Operations
  • Warehouse Safety
  • Material Handling
  • Safety awareness
  • Teamwork and Collaboration
  • General laborer
  • Order Picking
  • Order picking and processing
  • Safe driver
  • Punctual and Reliable
  • Palletizing
  • Materials Handling
  • Problem-Solving
  • Material packaging
  • Shipping and receiving expert
  • Heavy equipment operations
  • Storage and Organization
  • Lift Equipment Operation
  • Heavy Equipment Operation
  • Shipment Processing
  • Inventory staging
  • Product Inspection
  • Workplace Cleanliness
  • Materials Movement
  • OSHA Workplace Safety
  • [Equipment] operation

Certification

  • FORKLIFT, CRATE AND BARREL, 2024 TRAINER

Languages

English
Full Professional

Timeline

Forklift Operator

GRATE & BARREL
12.2022 - 09.2024

Warehouse Forklift Operator

Penske Logistics, Ford Motor Company, MSC, CMMS
11.2020 - 12.2022

Field Service Technician

Ricoh Americas Corporation
03.2016 - 11.2020

CSR

Medco Health Solutions
01.2010 - 03.2016

No Degree - COMPUTER PROGRAMMING

DEVRY UNIVERSITY

High School Diploma -

LONGVIEW HIGH SCHOOL

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