Ledine Mesidor
Orlando,USA
Summary
A position as an active employee, involving responsibility and working with others as a team member where we can excite company goals and client’s satisfaction.
Professional with hospitality experience, ready to make impact in guest services. Proven ability to enhance guest satisfaction through effective communication, problem-solving, and organizational skills. Strong focus on team collaboration and adaptability ensures seamless operations and positive guest experiences. Reliable and attentive, excelling in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Front Desk Guest Service Agent
Avanti International Resort
Orlando, Fl
01.2025 - Current
- Delivered exceptional guest service by addressing inquiries and resolving issues efficiently.
- Managed check-in and check-out processes, ensuring smooth guest transitions.
- Utilized property management system to update reservations and maintain accurate records.
- Collaborated with housekeeping and maintenance teams to ensure timely room availability.
- Provided detailed information about hotel amenities, local attractions, and services offered.
- Implemented feedback systems to enhance guest satisfaction and service quality.
- Balanced cash drawer accurately at the end of each shift, ensuring accountability for all transactions processed during work hours.
- Handled sensitive customer information securely, ensuring the protection of personal data while processing payments or updating records.
- Handled guest complaints professionally, calmly working towards a satisfactory resolution while maintaining the hotel''s reputation for exceptional service.
- Organized transportation arrangements for guests when needed, coordinating with shuttle drivers or reputable taxi services to ensure prompt and reliable travel assistance.
- Managed phone lines effectively, directing calls to appropriate departments and taking detailed messages when necessary.
- Maintained a clean and welcoming front desk area to create a positive first impression for guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enforced policies and procedures to increase efficiency.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
Front Desk Supervisor - RCA
Complete Care Chiropractic Center
02.2018 - 12.2024
- Oversee the delay activities of Front Desk team including but not limited to answering phone calls, scanning documentation into EHR, scheduling patient transportation as well as imaging appointments when necessary.
- Serve as subject matter expert of insurance, PIP, Medicare procedures allows for proper insurance verification for patients.
- Improve filling system for new patient paperwork that raised accuracy and patient satisfaction by 45 percent and the overall patient care.
- Versed in many different EHR programs, which minimizes errors and allows for more accurate and precise notes.
- Serve as medical interpreter for patients who is native languages are French and Haitian Creole.
- Responsible for new employee front desk training and evaluation. I have had a training and rating rate of 100 percent.
Front Desk
Luck Health Center and Wellness
01.2017 - 01.2018
- Knowledge of insurance verification
- Assisting patients with paperwork and questions in the office
- Ability to place patients on the different therapies around in the therapy room to maintain the general flow of the practice.
Front Desk
Health Chiropractic Rehab and Wellness
08.2014 - 10.2015
- Responsible for answering phone calls and verifying insurance.
- Dedicated to helping patients with their therapy, helping fill out new patient paperwork, and overall patient care.
- Previous experience as a front desk operator allows for new patients to be seen and taken care of
Front Desk
North Kirkman Rehab and Chiropractic
02.2011 - 05.2012
- Front desk responsibilities including answering calls, taking messages, alerting manager and Doctor of any scheduling changes or conflicts.
- Dedicated to helping patients with their therapy, helping fill out new patient paperwork, and overall patient care.
Education
Phlebotomy Certificate -
Orange Technical College
Winter Park, FL01-2018
AS degree - Nursing
Valencia College
Orlando, FL01-2017
Skills
- Ability to lead and make decisions on a stressful situation with de-escalation technic and emotional intelligence
- Fluent in Haitian Creole and French with ability to understand Spanish
- Highly organized and can prioritize multiple tasks and very knowledgeable with Microsoft Office Suit and other applications, software, and technologies
- Guest services
- Front office support
- Reservations
- Registration
- Transportation information
Timeline
Front Desk Guest Service Agent
Avanti International Resort
01.2025 - Current
Front Desk Supervisor - RCA
Complete Care Chiropractic Center
02.2018 - 12.2024
Front Desk
Luck Health Center and Wellness
01.2017 - 01.2018
Front Desk
Health Chiropractic Rehab and Wellness
08.2014 - 10.2015
Front Desk
North Kirkman Rehab and Chiropractic
02.2011 - 05.2012
AS degree - Nursing
Valencia College
Phlebotomy Certificate -
Orange Technical College