Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

LEDOR NWIBIABU

Las Vegas,NV

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Responsive and engaging Human Resources Assistant skilled in supporting employees and managers with diverse HR needs. Expert with word processing, database and benefits administration software. Focused on keeping systems updated and facilitating positive employee relations.

Overview

13
years of professional experience

Work History

Amazon

Human Resources Assistant
12.2017 - 04.2023

Job overview

  • Filed paperwork, sorted and delivered mail, and maintained office organization.
  • Organized new employee orientation schedules for new hires.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Administered compensation, benefits and performance management systems and safety and recreation programs.
  • Prepared monthly, weekly and daily logs using Microsoft Office Suite.
  • Answered and direct outbound and inbound phone calls
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
  • Set up orientations and initial training for new employees.
  • Helped employees register for benefits programs using online portals.
  • Converted employee status from temporary to permanent.

C3 Customer Contact Channels

Call Center Team Lead
07.2014 - 10.2014

Job overview

  • Delivering communication channels through which customers can understand their policies
  • Helping members process their billing, and utilize all their benefits that Humana has to offer them
  • Work with fellow agents to ensure that we effectively and efficiently serve our customers and demystify their health insurance issues
  • Help newer agents on the floor to understand the various concepts of the job, hence improve on the productivity of the job.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Responded to team support questions quickly to maintain call center efficiency.
  • Motivated employees to increase productivity and maximize service quality with hands-on leadership style.

Convergys

Customer Service Representative Call Center
06.2010 - 05.2014

Job overview

  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
  • Locate and monitor overdue accounts, using computers and a variety of automated systems
  • Answer customer questions regarding problems with their accounts
  • Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
  • Determine charges for services requested, collect deposits or payments, or arrange for billing
  • Solicit sales of new or additional services or products.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Training ∙ Business Management ∙ Credit & Collections ∙ College Algebra ∙ Accounting I ∙ Communications ∙ Accounting II ∙ Marketing ∙ English

Nevada State College
Henderson, NV

Bachelor of science from Business Administration, Finance
05.2023

Skills

  • Skills and Abilities
  • Computer Knowledge in
  • Microsoft Word, Excel, and Access;
  • Computer Literacy
  • Type 30wpm ; Social Networking
  • Document Management System Software
Availability
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Timeline

Human Resources Assistant

Amazon
12.2017 - 04.2023

Call Center Team Lead

C3 Customer Contact Channels
07.2014 - 10.2014

Customer Service Representative Call Center

Convergys
06.2010 - 05.2014

Training ∙ Business Management ∙ Credit & Collections ∙ College Algebra ∙ Accounting I ∙ Communications ∙ Accounting II ∙ Marketing ∙ English

Nevada State College

Bachelor of science from Business Administration, Finance

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LEDOR NWIBIABU