Richard Ledesma

• Assisted help desk customers by troubleshooting computer-related issues such as virus removal, password resets, email setup, and software installs.
• Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
• Oversee all handheld devices at El Super for inventory management, pricing, and receiving.
• Configure hardware, devices, and software to set up workstations for corporate employees.
• Lead and guide peer associates in troubleshooting, POS software configuration, and department scales.
• Mentored junior team members and served as a resource for technical knowledge sharing within the Help Desk team.

• Collaborated with developers to swiftly identify, reproduce, and resolve critical bugs, ensuring timely delivery of high-quality products.
• Achieved optimal product performance by conducting thorough load, stress, and scalability tests under various conditions.
• Maintained a robust bug-tracking system that provided real-time visibility into issues affecting the delivery pipeline for prompt resolution.
• Participated in application design reviews and provided feedback on usability, accessibility, and potential issues from a QA perspective.