Leduan Nogueira
Hialeah,FL
Summary
Hardworking and reliable MCC with strong ability in organization. Offering detail oriented work. Highly organized, proactive and punctual with team-oriented mentality. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every agent a positive experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Customer Service Agent HUB Admin/GSC
Envoy Airlines
Miami, FL
09.2022 - Current
- Complete day-to-day duties accurately and efficiently.
- Understand and follow oral and written directions.
- Work successfully with diverse group of coworkers to accomplish goals and address issues related to our agents and operation.
- Prioritize and organize tasks to efficiently accomplish service goals.
- Provide excellent service and attention to agents when face-to-face or through phone conversations.
- Work with cross-functional teams to achieve best communication between management and agents.
- Understand detail information about the way the department works in and out.
- Multitask while focusing on accuracy and detail.
- Help agents to the best of my abilities.
- Adhere to company policies regarding customer service standards.
- Utilize active listening skills and ask open-ended questions to ascertain agents needs.
Freelance IT Technician /Graphic Designer
Self-employeed
Miami, FL
01.2019 - Current
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Resolved hardware issues including replacing parts as necessary.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Provided technical support to users via telephone or remote access.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Deployed operating systems.
- Set up user profiles on local machines according to established standards.
- Configured routers, switches and wireless access points for LANs and WANs.
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Provided training sessions for end users on how to use various software programs.
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
Apple Specialist
Apple
Miami, FL
08.2021 - 02.2022
- Demonstrated how to use the full range of features available on Apple products.
- Maintained a comprehensive knowledge of current Apple products and services.
- Developed marketing campaigns designed to increase sales of Apple products within the store.
- Provided product demonstrations at trade shows and special events.
- Processed payments using cash registers or point-of-sale systems.
- Handled customer complaints in a professional manner while seeking solutions that met their needs.
- Created reports detailing daily sales figures, inventory levels, and customer feedback.
- Troubleshot customer issues related to software updates and hardware malfunctions.
- Offered advice and guidance to customers when selecting new Apple products.
Education
Technical College - Digital Media Multimedia Design
Orange Technical College - Avalon Campus
05-2018
High School Diploma -
University High School
Orlando, FL05-2014
Some College (No Degree) - Information Technology
Valencia College
Orlando, FLSkills
- Attention to Detail
- Culturally aware
- Interpersonal Communication
- Microsoft suite
- Positive and Friendly
- Problem-Solving
- Administrative Support
- Fast Learner
- Customer Support
- Database Management
- Multitasking and Organization
- Work Prioritization
- Strong Work Ethic
- Data Entry
- Spreadsheet Management
- Mail Handling
- Spanish Fluency
- Willingness to Lead
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Ground Security Coordinator.
Timeline
Lead Customer Service Agent HUB Admin/GSC
Envoy Airlines
09.2022 - Current
Apple Specialist
Apple
08.2021 - 02.2022
Freelance IT Technician /Graphic Designer
Self-employeed
01.2019 - Current
Technical College - Digital Media Multimedia Design
Orange Technical College - Avalon Campus
High School Diploma -
University High School
Some College (No Degree) - Information Technology
Valencia College