Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Ledwaba Mashala

Indianapolis,IN

Summary

Forward-thinking IT professional pursuing progressive education through obtaining various IT certifications. Highly motivated and highly productive in team environments as well as working independently. Innovative problem solver with a commitment to achieve and exceed goals set forth by customers and administration

Overview

7
7
years of professional experience
1
1
Certification

Work History

Support Engineer

Tek Experts
06.2022 - Current
  • Providing technical support for Microsoft 356 Exchange
  • Providing Azure Identity Support
  • Troubleshooting issues related to Hybrid and Cloud Identities.
  • Troubleshooting Role-Based Access Control
  • And Identity and access management (IAM) issues
  • Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
  • Increased client retention by building trust through excellent communication skills and timely issue resolution.
  • Researched and identified solutions to technical problems.

Warehouse Associate

Amazon Warehouse
06.2020 - 06.2022
  • Unloaded materials and products into package processing equipment
  • Applied technical knowledge and industry experience to related functions within the value stream, focusing on the accurate and efficient completion of all assigned job
  • Scan from original material to existing .tiff file
  • Examined and inspect containers, materials, and products to ensure that packing specifications are met
  • Attach identification labels to finished packaged items
  • Consistently lifted materials weighing as much as [50] pounds.

General Task

ASCENA Retail Group
10.2017 - 05.2020
  • Kept records of items received and damaged merchandise returned
  • Tagged and placed stock inventory as it is received from vendors
  • Reviewed picking list to ship for correct item
  • Checking all customer specifications, resolving problems as they arise; pulling materials as ordered by customers

Education

High school diploma -

MyComputerCareer.com-TechSkills
Indianapolis, IN
11.2012

Skills

  • Understand DNS and DHCP systems
  • IPSEC Enforcement
  • Install and configure operating
  • Virus and malware mitigation and cleaning infested computers
  • Deploy mobile devices securely
  • Set up configurations for networks
  • Reimage computers from multiple media sources
  • Data Security and Recovery
  • Microsoft Windows
  • TCP/IP
  • VPN
  • Network Firewalls
  • LAN
  • Network Monitoring
  • System Administration
  • Active Directory
  • Technical support
  • Microsoft Office

Certification

  • CompTIA A+, 04/01/22, 04/01/25
  • Microsoft security fundamentals, Present
  • Microsoft server fundamentals, Present
  • Microsoft Networking fundamentals, Present
  • Linux (010-160), Present

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Support Engineer

Tek Experts
06.2022 - Current

Warehouse Associate

Amazon Warehouse
06.2020 - 06.2022

General Task

ASCENA Retail Group
10.2017 - 05.2020

High school diploma -

MyComputerCareer.com-TechSkills

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Ledwaba Mashala