Ledys Campos
Miami
Summary
High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Front Desk Office Manager
Balto Plastic Surgery
11.2023 - Current
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving discrepancies.
- Responded promptly to emergency situations such as medical emergencies or fire alarms according to established procedures.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Office Manager's Assistant
Cano Health
04.2023 - 11.2023
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Restaurant Manager
305 Pizza
01.2022 - 04.2023
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
Associate of Arts - Business Administration And Management
Miami Dade College
Miami, FL01-2024
Skills
- Time management proficiency
- Scheduling coordination
- Staff training and development
- Exceptional communication
- Document management
- Employee supervision
- Customer service expertise
- Administration and reporting
- Collaborate cross-functionally
Professional Skills
- Microsoft Office Suite
- Reservation software
- Point of Sale (POS) systems
- Data entry
- Cash handling
- Inventory management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Office Manager
Balto Plastic Surgery
11.2023 - Current
Office Manager's Assistant
Cano Health
04.2023 - 11.2023
Restaurant Manager
305 Pizza
01.2022 - 04.2023
Associate of Arts - Business Administration And Management
Miami Dade College
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