LEE-ANN UNDERWOOD
Epsom,NH
Summary
Strategic Senior Human Resources Business Partner with diverse experience in human resources management, employee relations, and strategic planning. Strengths include coaching leadership teams, designing HR policies, driving organizational change, and improving employee engagement. Consistently successful in fostering positive work culture and aligning business strategies with HR programs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sr. HR Business Partner
Nuclera Nucleics Corp
Billerica, MA
01.2021 - Current
- Developed and implemented HR strategies and initiatives aligned with the overall business strategy.
- Led change management processes to ensure successful implementation of new initiatives and programs.
- Conducted investigations into complaints or issues raised by employees or managers regarding HR matters.
- Facilitated training sessions for managers on various leadership topics such as conflict resolution and team building.
- Analyzed trends in turnover rates to identify areas for improvement in employee retention strategies.
- Provided guidance to leaders on topics such as performance management, employee relations, policy interpretation, recruitment, compensation, benefits and organizational development.
- Collaborated with department heads to forecast future personnel needs based on projected business growth.
- Created job descriptions for all positions within the organization and updated them regularly when needed.
- Advised senior management on best practices related to talent acquisition, onboarding process and employee engagement activities.
- Maintained knowledge of labor laws and regulations to ensure compliance with local employment legislation.
- Developed policies, procedures and programs that support company objectives while also complying with legal requirements.
- Performed exit interviews with departing employees to gain insight into their experience working at the company.
- Coached managers on how to effectively manage their teams including providing feedback during performance reviews.
- Participated in salary surveys to ensure competitive pay levels are maintained within the organization.
- Assisted in developing succession plans for key roles within the organization.
- Managed relationships with external vendors such as benefit providers, recruiters and training organizations.
- Provided guidance on disciplinary action up to termination if necessary following established guidelines.
- Designed an effective onboarding program which included orientation materials, mentor assignments and follow-up activities.
- Monitored employee satisfaction through surveys and focus groups in order to identify potential areas of improvement.
- Organized team building events in order to foster better communication among staff members.
- Oversaw recruitment, interviewing, hiring and onboarding of new company staff.
HR Generalist
E Ink Corporation
Billerica, MA
01.2017 - 01.2021
- Oversee all HR generalist areas for 250+ employees and their two sister companies (YFY Jupiter and Jupiter Prestige Group, NA
- Manage recruitment to fill aggressive staffing metrics
- Onboard all employees
- Provide guidance and coaching to executive team and managers on highly sensitive employee relations issues, immigration cases, training, employee development and performance manage to build a highly engaged product workforce
- Built, manage, and scale HR department, systems, and policies from the ground up
- Brought company up to compliance by restructuring human resources operations and setting standard, consistent processes for new hire orientations, onboarding, exit process, benefits, compensation, payroll, and performance management
- Transitioned human resources from a reactive model to a proactive, trusted business partner by fostering strong working relationships, adding value, improving communications, and navigating employees through change
- Improved benefits offerings and launched the first online enrollment process for employees
- Saved employees $1K annually, while providing better coverage options by partnering with a benefits brokers to secure a new provider that delivered cost-effective benefits plans
- Optimized systems, processes, and procedures; re-designed Employee Handbook, rolled out a new performance evaluation process through UltiPro, and trained users on the human resource information system (HRIS)
- Maximized recruitment efforts by updating outdated job descriptions and improving the process to submit/approve open requisitions and offer letters
- Drove compliance by auditing benefits, tracking required training, handling E-Verify submissions, and preparing required EEO-1 and AAP reports
- Oversee all employee separations for the US, with some experience in the UK
HR Generalist
EXTREME NETWORKS, INC.
Salem, NH
01.2015 - 01.2017
- Provided human generalist support to 300 employees in the sales and service department
- Advised, consulted, and guided senior leaders and managers through various HR areas: employee relations, training, employee/leadership development, recruiting, onboarding, payroll, and unemployment
- Updated, administered, and interpreted HR policies/procedures, benefits, employment laws, and federal, state, and local regulations to ensure compliance
- Aligned business objectives with department/productivity metrics to raise performance
- Managed annual performance evaluation process along with compensation, bonuses, and rewards to motivate employees
- Counseled, coached, and steered managers throughout complex employee relations issues; provided feedback, actionable plans, and conflict resolution skills to cultivate a diverse, inclusive, and positive working environment
- Adhered to EEO regulations by overseeing affirmative action program which involved compiling records, reports, and data to develop annual EEO-1 report
- Facilitated employee onboarding/off-boarding activities, new hire orientations, and exit interviews; leveraged feedback gained from exit interviews to identify turnover trends and actionable solutions to engage/retain staff
- Played a role in multiple mergers and acquisitions including creating/restructuring organizational charts for sales and service teams, in addition to handling other HR aspects
- Championed continuous improvements to enhance HR services by optimizing HRIS, processes, and procedures
HR Analyst
EXTREME NETWORKS, INC. (FORMALLY ENTERASYS NETWORKS, INC.)
Salem, NH
01.2013 - 01.2015
- Promoted to support 11,000+ Extreme, Enterasys, and Siemens employees in North America and Latin America with various HR functions
- Served as sole Oracle HRIS System Administrator and partnered with leaders on HRIS, employee reporting, and onboarding
- Executed multiple recruiting activities such as posting jobs online, sourcing, tracking, and screening applicants, and conducting reference checks
- Ensured HRIS, data, and records were consistently updated, maintained, and compliant; entered accurate data for employees including changes in compensation, reporting structures, status, and cost centers
- Drove compliance with required policies by confirming mandatory corporate training such as Anti-Corruption and annual Sexual Harassment Training was completed by all staff
- Assisted with headcount planning to achieve consistent staffing levels at all times; prepared OBIEE headcount and monthly turnover reports, in addition to tracking new employee hires, terminations, and separations each quarter
- Delivered a consistent, positive candidate experience by answering applicant questions, coordinating interviews, and facilitating feedback sessions
- Handled various onboarding functions for both U.S
- And international new hires including reviewing and processing H1-Bs, green cards, TN Visas, I-9 forms, and E-Verify processes for accuracy and completion
- Contributed to preparing for and completing multiple audits including on-site audits at the Boca office, Affirmative Action Planning, and DOL OFCCP desk audits
Human Resource Intern
ENTERASYS NETWORKS INC.
Salem, NH
01.2010 - 01.2013
- Provided ongoing HR assistance to North American Enterasys and Siemens Human Resource teams which spanned across recruiting, affirmative action planning, employee relations, performance management, and employee separations, position eliminations, and exit interviews
- Aided recruitment activities to achieve staffing metrics; created, posted, and monitored headcount requisitions, tracked applicants, performed background checks, and organized interviews for management candidates
- Helped acclimate newly hired employees into the organization by creating comprehensive onboarding materials
- Maintained, updated, and communicated changes in seasonal discount programs and employee benefits
Education
MS - Organizational Psychology
SOUTHERN NEW HAMPSHIRE UNIVERSITY
BS - Psychology
GRANITE STATE COLLEGE
Skills
- Compensation and benefits
- Talent management
- HRIS management
- Labor law compliance
- Recruitment and selection
- Optimizing benefit plans
- Conducting employee surveys
- Recommending policy improvements
- Managing employee relations
- Improving compensation plans
- Coaching leadership
- Planning policy integrations
- Reviewing compliance
Affiliations
Society for Human Resource Management (SHRM), Member
Certification
SHRM-CP Certification, In Progress, Expected 2025
Timeline
Sr. HR Business Partner
Nuclera Nucleics Corp
01.2021 - Current
HR Generalist
E Ink Corporation
01.2017 - 01.2021
HR Generalist
EXTREME NETWORKS, INC.
01.2015 - 01.2017
HR Analyst
EXTREME NETWORKS, INC. (FORMALLY ENTERASYS NETWORKS, INC.)
01.2013 - 01.2015
Human Resource Intern
ENTERASYS NETWORKS INC.
01.2010 - 01.2013
MS - Organizational Psychology
SOUTHERN NEW HAMPSHIRE UNIVERSITY
BS - Psychology
GRANITE STATE COLLEGE
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