Lee-Anne Paredes
Brooklyn,NY
Summary
Seasoned Operations Manager and talented leader with 30 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
33
33
years of professional experience
Work History
Operations Manager
React Technical Inc.
06.2005 - Current
- Supervised 13 technicians, 4 office staff, the warehouse manager, 2 drivers and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and implemented strategies to maximize customer satisfaction.
- Trained new employees on proper protocols and customer service standards.
- Managed purchasing, sales, and customer account operations efficiently.
- Approved all customer, and vendor invoicing
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Office Manager
Ideal Electric And HVAC
04.1999 - 04.2005
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Processed all customer invoicing
- Prepared drawings for take off by Owners
- Answered phones
- Create service tickets
Sales Order Superviosr
Carlton Stuart/Carrier
08.1990 - 09.1999
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Collected, arranged, and input information into database system.
- Handled customer orders
- Worked with management on forecasting stock demands
- Handled all floor planning orders for all major retail store
Education
UA Star HVACR Mastery - HVACR
Local 638 Union School
Long Island City, NY04.2015
Associate of Science - Business Management
LaGuardia Community College of The City University of New York
Long Island City, NY05.2006
Skills
- Process Improvement
- P&L Management
- Maintenance Planning
- Data Analysis
- Customer Retention
- Customer Service
- Operations Management
- MS Office
Timeline
Operations Manager
React Technical Inc.
06.2005 - Current
Office Manager
Ideal Electric And HVAC
04.1999 - 04.2005
Sales Order Superviosr
Carlton Stuart/Carrier
08.1990 - 09.1999
UA Star HVACR Mastery - HVACR
Local 638 Union School
Associate of Science - Business Management
LaGuardia Community College of The City University of New York
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