Lee-Anne Plummer
Ontario,CA
Summary
Skilled Optical Sales Associate with diverse experience in the optical industry. Strong background in assisting customers with eyewear selection, conducting vision tests and handling sales transactions. Strengths include comprehensive product knowledge, customer service skills, and ability to educate customers on eye care. Made significant impact in previous roles by improving customer satisfaction rates and driving optical product sales.
Motivated and dependable individual seeking an opportunity to enhance my professional and personal skills while completing my college degree.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Optical Sales Associate
Vision Express Opticians
St. Lucia
07.2021 - 11.2024
- Assisted in the selection of frames according to customer's face shape, lifestyle and budget.
- Greeted customers and provided product information.
- Attended training sessions on new products, services or company policies.
- Resolved customer complaints in accordance with company policy.
- Adhered to all safety protocols while handling hazardous materials such as solvents and cleaning agents.
- Managed customer inquiries over the phone and via email in a timely manner.
- Developed relationships with customers by providing excellent customer service.
- Explained complex vision-related terminology to customers in an easy-to-understand way.
- Ensured that all work areas were clean, organized and free of clutter.
- Performed routine maintenance tasks such as cleaning displays, restocking shelves and organizing inventory.
- Upsold add-on services such as eye exams or contact lens fittings.
- Conducted regular inventories of optical supplies to monitor stock levels.
- Processed payments for merchandise purchases using cash registers or POS systems.
- Maintained knowledge of current trends in eyewear fashion.
- Cleaned shelves, counters and tables to maintain organized store.
Business Intern
Norman Francis Chambers
St.Lucia
06.2021 - 07.2021
- Performed administrative tasks such as scheduling appointments, taking phone calls, responding to emails.
- Assessed current inventory levels and identified areas of improvement in ordering processes.
- Maintained positive working relationship with fellow staff and management.
- Monitored operations and reviewed records and metrics to understand company performance.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Education
Associate of Arts - Business Administration
Sir Arthur Lewis Community College
St Lucia06-2021
High School Diploma -
CCSS
St Lucia07-2019
Bachelor of Arts - Business
Seneca Polytechnic
Toronto, CanadaSkills
- Customer service
- Organizational skills
- Service protocol adherence
- Point of sale systems
- Sales strategy
- Retail operations
- Cash handling
- Complaint resolution
- Effective communication
- Attention to detail
- Time management
- Continuous improvement
- Reliable and responsible
- Adaptability and flexibility
- Multitasking
- Communication skills
- Table setting
- Email and phone orders
Certification
- Smart Serve Certification
Accomplishments
- President's Honor List
Affiliations
- Reading, cooking or baking
- Volunteer Seneca Student Federation Club
Timeline
Optical Sales Associate
Vision Express Opticians
07.2021 - 11.2024
Business Intern
Norman Francis Chambers
06.2021 - 07.2021
Associate of Arts - Business Administration
Sir Arthur Lewis Community College
High School Diploma -
CCSS
Bachelor of Arts - Business
Seneca Polytechnic
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