Lee Ann Lumbert

Revitalizing Rural Healthcare in Tennessee. Responsible for developing and implementing departmental policies and procedures to ensure efficiency and accuracy of front-end revenue cycle operations, with a strong focus on federal and state compliance. Developed patient access training and orientation for standardized processes at each location, implementing quality assurance, eligibility, point of service collections, medical necessity validation, and authorization management technology.

• Managed daily operations of patient access services, including registration, pre-registration, insurance verification, scheduling, authorization management, financial counseling, and cashiering.

• Developed and implemented strategies to improve revenue cycle operations.
• Provided consultation services to healthcare organizations regarding the best practices in revenue cycle management.
• Created training materials and conducted training sessions for staff members on revenue cycle procedures.

• Developed and implemented comprehensive strategies to improve operational patient access processes and efficiency.
• Directed the organization's patient access daily operations, ensuring compliance with applicable laws and regulations.
• Performance improvement efforts resulted in increased revenue of 1.2M in the first year.

• Developed and implemented comprehensive strategies to improve patient access, operational process, and efficiency.
• Directed the daily patient access operations, ensuring compliance with applicable laws and regulations.