Lee Ash
Medical Front Desk Receptionist
Fort Mohave,AZ
Summary
Dynamic administrative team member with a comprehensive understanding of medical standards, compliance requirements, and operational procedures. Demonstrates a problem-solving approach combined with a friendly and empathetic demeanor, fostering effective communication across all levels. Committed to continuous learning and professional growth while consistently delivering exceptional customer service and administrative support. Expertise includes efficient management of phone systems and scheduling, ensuring seamless operations in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Front Desk Receptionist
Tiny Tots Pediatrics
02.2025 - 06.2025
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Obtained payments from patients and scanned identification and insurance cards.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
Front Desk, Work Comp Coordinator, Occ Med Billing
Bullhead Urgent Care
07.2023 - 11.2024
- Resolved customer complaints in a timely manner while upholding company standards.
- Resolved customer complaints or answered customers' questions.
- Greeted patients and checked them in and out for appointments.
- Applied payments to their account.
- Verified insurance.
- Faxed, scanned, and emailed completed workman's comp paperwork to insurance companies.
- Scanned documents into patients charts.
- Verified and corrected billing invoices before sending out to Occupational Medicine companies for payment.
- Applied payments to Occupational Medicine accounts and kept track of balances owed.
- Faxed, scanned, and emailed medical records upon request.
- Worked from home completing the Occupational Medicine Billing from 9/2024 - 11/2024
Housekeeping Staff Member
Aquarius Casino
06.2020 - 04.2021
- Interacted pleasantly with clients and guests when performing daily duties.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
Housekeeping Staff Member
Avi Resort and Casino
05.2010 - 06.2020
- Completed inventory checks on housekeeping supplies regularly to avoid shortages or excess stock.
- Received positive feedback from guests on the overall cleanliness of their rooms, contributing to high customer satisfaction ratings.
- Supported the front desk team in addressing guest inquiries and resolving issues related to room cleanliness or amenities.
- Maintained a professional appearance and positive attitude throughout daily tasks, contributing to an overall pleasant experience for both guests and colleagues alike.
- Reported damages or missing items in rooms promptly, ensuring swift resolution of issues affecting guest stays.
- Assisted with laundry operations, ensuring fresh linens were available for guests at all times.
- Collaborated with maintenance staff to address any repair needs or safety concerns in a timely manner.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Verified cleanliness and organization of storage areas and carts.
- Handled requests for extra linens, toiletries and other supplies.
- Created housekeeping room assignments on a daily basis.
- Answered phones and directed incoming calls.
- Updated room statuses in the computer
Education
Associate Of Applied Science - Medical Assistant
Centura College
11.2009
Skills
- HIPAA Guidelines
- Front Desk Operations
- Administrative Support
- Appointment Scheduling
- Data Entry Software
- Verbal and Written Communication
- Medical Recordkeeping
- Organization and Time Management
- Problem-Solving
- Detail-Oriented
- Critical Thinking
- Customer Service
- Telephone Etiquette
- Cash Handling
- Patient Callbacks
- Flexible Schedule
- Patient Eligibility Requirements
- Medical Records Verification
- Patient Health Information Access
- Insurance Authorizations
- Computer Proficiency
- Patient Referral
Timeline
Front Desk Receptionist
Tiny Tots Pediatrics
02.2025 - 06.2025
Front Desk, Work Comp Coordinator, Occ Med Billing
Bullhead Urgent Care
07.2023 - 11.2024
Housekeeping Staff Member
Aquarius Casino
06.2020 - 04.2021
Housekeeping Staff Member
Avi Resort and Casino
05.2010 - 06.2020
Associate Of Applied Science - Medical Assistant
Centura College
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