Summary
Overview
Work History
Skills
Timeline
Generic

Pamela Barrett

Atascosa,TX

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

30
30
years of professional experience

Work History

Retail Vendor Representative

Postcard Factory
02.2013 - 08.2023
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Customer Service/Sales Representative

Victoria's Secret Catalog
04.1997 - 09.2003
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
  • Promoted new products and services to existing customers, driving revenue growth and satisfaction.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Assistant Store Manager

Kids R' Us
05.1993 - 03.1997
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Trained new employees on proper protocols and customer service standards.

Skills

  • Customer Engagement
  • Attracting Customers
  • Strategic Selling Techniques
  • Brand Management
  • Store Merchandising
  • Brand Awareness
  • Upselling Strategies

Timeline

Retail Vendor Representative

Postcard Factory
02.2013 - 08.2023

Customer Service/Sales Representative

Victoria's Secret Catalog
04.1997 - 09.2003

Assistant Store Manager

Kids R' Us
05.1993 - 03.1997

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Pamela Barrett