Lee Brannan
Service
Owens Crossroads,AL
Summary
Helpful Fitness Attendant with highly developed skills in customer service and record keeping. Talented at maintaining inventories of equipment and storing and retrieving items for staff or guests. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Fitness Attendant
YMCA
11.2022 - Current
- Kept fitness areas, machines and spaces clean and orderly for customers.
- Greeted and interacted with members and guests upon entrance and exit to facility.
- Coordinated healthy and safe use of fitness tools, equipment and spaces to prevent injuries.
- Submitted work orders and ordered supplies when needed to furnish floor with proper equipment.
- Conducted 10 facility tours per week to interested guests.
- Kept fitness areas, machines and spaces clean and orderly for customers
- Greeted and interacted with members and guests upon entrance and exit to facility
- Coordinated healthy and safe use of fitness tools, equipment and spaces to prevent injuries
- Submitted work orders and ordered supplies when needed to furnish floor with proper equipment
- Broadcasted information about events, gym classes and community offerings
- Taught members proper use of workout and fitness equipment
- Handled phone calls and delivered messages to appropriate staff members
- Worked independently and as member of cohesive team to support individual needs
- Taught staff and participants proper methods for best use of equipment to meet individual fitness goals
Copier Service Technician
The Lioce Grouo
10.2013 - 05.2015
- Updated and replaced outdated drivers and software for computers and office machines.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Assisted customers with technical support inquiries.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Demonstrated increased knowledge of company products and equipment.
- Efficiently troubleshot and repaired copier equipment to cut company costs and maximize productivity.
- Purchased or requisitioned supplies and equipment to facilitate timely delivery of services.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Account Leader Army Material Command
Xerox
10.2011 - 06.2013
- Demonstrated problem-solving capabilities and timely decision making, identifying solutions and considering short and long-term impacts on business operations.
- Built strong business relationships with assigned accounts and provided on-site support when needed.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Carried Top Secret Clearance while being employed at AMC
Account Associate Fox Army Health Center
Xerox
09.2009 - 08.2011
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Operated varied hand and power tools to complete repairs.
- Inspected and maintained equipment to keep items in top working condition.
- Maintained office PCs, networks and mobile devices.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Linked computers to network and peripheral equipment.
- Tested and installed motherboards, processors, and graphics cards on copy machines for corporate staff.
- Carried a security clearance for this position
Redstone Credit Union & Alabama A&M Account Associ
Xerox
02.2006 - 08.2009
- Maintained friendly and professional customer interactions.
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Inspected and maintained equipment to keep items in top working condition.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Developed and implemented strategies to improve maintenance processes.
- Replaced worn or broken parts on machines and equipment.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
UAH Xerox Contractor
Xerox Cmoa
10.2003 - 02.2006
- Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
- Completed complex customer orders accurately and within quoted time limit.
- Provided mounting and laminating support to preserve and protect documents and photos.
- Maintained supplies for copiers as well as repaired any broken parts.
Cook Shift Leader
Jimmies Crossroads Cafe
04.2000 - 12.2003
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
Education
Highschool Diploma -
Hazelwood Highschool
Town Creek, AL05.2001
Skills
- Maintain Parts Inventory
- Remote Troubleshooting
- Troubleshooting Techniques
- Replace Hardware
- Corporate Procedures
- Deadline Attainment
- Email Communication
- Interpret Technical Schematics
- Microsoft Office
- Serve Customers
- Xerox Copiers
- Copier Troubleshooting
- Technical Documentation
- Install Software
- Customer Satisfaction
- Calibrate Equipment
- System Upgrades
- Training and Development Skills
- Critical Thinking
- CPR Certified
- Microsoft PowerPoint
- Equipment Demonstration
- Supply Stocking
- Marketing Strategies
- Blood Pressure Measurement
- Customer Transactions
- Reading Comprehension
- Gym Equipment Maintenance
- Customer Relationships
- Equipment Use
Certification
CPR through the YMCA
Timeline
Fitness Attendant
YMCA
11.2022 - Current
Copier Service Technician
The Lioce Grouo
10.2013 - 05.2015
Account Leader Army Material Command
Xerox
10.2011 - 06.2013
Account Associate Fox Army Health Center
Xerox
09.2009 - 08.2011
Redstone Credit Union & Alabama A&M Account Associ
Xerox
02.2006 - 08.2009
UAH Xerox Contractor
Xerox Cmoa
10.2003 - 02.2006
Cook Shift Leader
Jimmies Crossroads Cafe
04.2000 - 12.2003
Highschool Diploma -
Hazelwood Highschool
Similar Profiles
Spencer SmithSpencer Smith
Youth Baseball Coach at YMCAYouth Baseball Coach at YMCA
Alexandra LiebeskindAlexandra Liebeskind
Assistant Director at YMCAAssistant Director at YMCA
Payton BerriPayton Berri
Afterschool Childcare Teacher at YMCAAfterschool Childcare Teacher at YMCA
Katelynn FletcherKatelynn Fletcher
Childcare Floater at YMCAChildcare Floater at YMCA
Matt HodgeMatt Hodge
Senior Event Manager at Von Braun CenterSenior Event Manager at Von Braun Center