Lee Brooks
Holladay,UT
Summary
Dynamic professional with extensive experience at University of Utah Health Care, excelling in customer service and problem-solving. Proficient in CRM software and hospital-based systems like EPIC, I-Centra, and Tandem. Recognized for enhancing team performance through effective training and fostering a patient-centered approach, ensuring optimal service delivery and satisfaction.
Overview
17
17
years of professional experience
Work History
Customer Service Coordinator
University of Utah Health Care
11.2020 - 06.2025
- Responded to customer needs through competent customer service and prompt problem-solving.
- Utilized CRM software to track customer requests and resolutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
Marketing Associate
Applegate Homecare & Hospice
02.2019 - 11.2020
- Developed and executed targeted marketing campaigns to enhance brand visibility and engagement.
- Analyzed campaign performance metrics to optimize future marketing initiatives for increased effectiveness.
- Utilized CRM tools for tracking customer interactions, improving lead management processes, and enhancing client outreach efforts.
Medical Office Assistant
HCA St. Marks Hospital
01.2018 - 01.2019
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Communicated effectively with patients regarding intake procedures and insurance verification.
- Trained new staff on office protocols, enhancing team efficiency and performance.
- Streamlined front desk operations by implementing electronic health record systems for improved data retrieval.
- Developed training materials for administrative staff, promoting consistency in processes and procedures.
Regional Practice Supervisor/Administrative Officer
Intermountain Healthcare
09.2008 - 09.2017
- Supervised daily operations, ensuring compliance with practice standards and protocols.
- Developed and implemented training programs for new staff to enhance service delivery.
- Coordinated scheduling and workflow to optimize patient appointments and resource allocation.
- Mentored team members, fostering professional development and improving team performance.
- Collaborated with physicians to develop and implement effective patient care plans, leading to improved health outcomes.
Education
O. A. DIP- (Distinction) - Interaction Design/Organization
New York Institute of Art And Design
New York, NYAssociate of Applied Science - Business Management/Accounting
Phillips Jr. College
Salt Lake City, UTSkills
Advanced Computer Skills-Microsoft-Quickbooks-Teams-Outlook
Hospital Based Software-EPIC- I-Centra-Tandem-Cortex-UHIN
Design Software-
Timeline
Customer Service Coordinator
University of Utah Health Care
11.2020 - 06.2025
Marketing Associate
Applegate Homecare & Hospice
02.2019 - 11.2020
Medical Office Assistant
HCA St. Marks Hospital
01.2018 - 01.2019
Regional Practice Supervisor/Administrative Officer
Intermountain Healthcare
09.2008 - 09.2017
O. A. DIP- (Distinction) - Interaction Design/Organization
New York Institute of Art And Design
Associate of Applied Science - Business Management/Accounting
Phillips Jr. College
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