Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Lee Broome

Lee Broome

Summary

Results-oriented leader with over 14 years of experience driving success across military and civilian operations, HR, and customer service environments. Delivered a 43% increase in team leader retention at Starbucks through strategic coaching and development. Managed full-cycle recruitment operations for high-impact roles at UMC Health and Google, ensuring compliance and talent alignment. In the U.S. Air Force, successfully recruited 193 qualified candidates and led operational resource planning for flight missions. Proven track record of streamlining processes, improving service delivery, and building cohesive teams that exceed performance targets. Committed to fostering strong community partnerships and operational excellence in city or town government roles.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Store Manager

Starbucks
02.2024 - Current
  • Leads weekly team meetings to communicate goals, address concerns, and drive continuous improvement.
  • Implemented inventory control procedures to minimize waste and maximize product availability; achieved highest food growth in district of 13 stores the past 3 quarters.
  • Leads a team of 26+ employees, focusing on team training, community standards, and operational compliance.
  • Oversees interviewing, hiring, onboarding, training, scheduling, and conflict resolution while ensuring budget and labor goals are met.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Improved Food Safety Assessment score from 73 to 98 within six months through enhanced training, daily audits, and process accountability.
  • Improved customer satisfaction through staff training in customer service and product knowledge resulting in 100% Customer Connection for 16 weeks in a row.
  • Conducts annual performance reviews for staff members, provides constructive feedback and identifies opportunities for growth.

Sourcing Specialist (Healthcare)

UMC Hospital
08.2023 - 02.2024
  • Conducted thorough candidate screenings, including reference checks and verification of licenses, certifications, and educational credentials.
  • Reduced time-to-fill rates by proactively building a pipeline of qualified candidates for critical healthcare roles.
  • Collaborated with human resources teams to ensure seamless onboarding processes for new hires, fostering successful transitions into their roles.
  • Worked with healthcare employees to determine specific job qualifications.
  • Implemented creative recruiting tactics such as attending networking events, organizing career fairs, and partnering with educational institutions to attract high-quality candidates.

Senior Talent Acquisition Partner

Knowles Precision Devices
11.2022 - 07.2023
  • Managed full-cycle recruiting process, ensuring a positive candidate experience from initial contact through onboarding.
  • Mentored junior team members, providing guidance on best practices in talent acquisition and fostering their professional growth.
  • Partnered with internal stakeholders such as HR business partners, compensation specialists, and legal teams to address complex recruitment challenges effectively.
  • Optimized job postings for maximum visibility, leveraging SEO techniques and targeted social media campaigns.
  • Increased employee retention rates by implementing robust onboarding programs and regular engagement initiatives.

Recruiter

Google
06.2022 - 11.2022
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Coordinated schedules to arrange management interviews with applicants.
  • Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
  • Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.

Recruiter

United States Air Force
06.2018 - 08.2022
  • Supported recruits during basic military training by serving as a point of contact for questions or concerns.
  • Built strong relationships with potential recruits, providing personalized guidance throughout the enlistment process.
  • Fostered an environment of trust and respect with potential recruits through open communication channels while maintaining strict confidentiality protocols.
  • Served as a reliable liaison between candidates and their families, addressing concerns and offering support throughout the enlistment process.
  • Developed innovative approaches to reach diverse audiences through social media campaigns, email marketing, and print materials.
  • Conducted regular briefings on Air Force career options tailored to specific audience interests at high schools and colleges.
  • Remained current with training and sought new training opportunities to further personal growth.

Aviation Resource Manager

United States Air Force
06.2009 - 06.2022
  • Facilitated the training of new Aviation Resource Managers, sharing industry expertise and best practices.
  • Supported pilots with timely and accurate flight information, ensuring smooth flight operations.
  • Provided excellent customer service to internal clients such as pilots, mechanics, air traffic controllers, ensuring their needs were met promptly and professionally.
  • Assisted in emergency response situations, coordinating resources and personnel for rapid deployment.
  • Managed budgetary responsibilities related to aviation resource procurement, tracking expenses and providing detailed reports for upper management review.
  • Maintained comprehensive records of all aviation resources, including aircraft, equipment, and personnel data.
  • Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
  • Assisted senior leadership in strategic planning efforts related to long-term growth goals within the organization''s aviation sector.

Education

Bachelor of Science -

University of Phoenix
Tempe, AZ
08-2021

Skills

  • Team Leadership & Staff Development
  • Operations Oversight & Workflow Optimization
  • Customer Service Excellence & Conflict Resolution
  • HR Support, Recruitment & Onboarding
  • Budget Administration & Payroll Coordination
  • Compliance & Policy Adherence
  • Program Implementation & Community Engagement
  • Training & Mentoring
  • Records Management & Administrative Skills
  • Performance Metrics & KPI Monitoring

Certification

  • Certified Food Safety Manager

Timeline

Store Manager

Starbucks
02.2024 - Current

Sourcing Specialist (Healthcare)

UMC Hospital
08.2023 - 02.2024

Senior Talent Acquisition Partner

Knowles Precision Devices
11.2022 - 07.2023

Recruiter

Google
06.2022 - 11.2022

Recruiter

United States Air Force
06.2018 - 08.2022

Aviation Resource Manager

United States Air Force
06.2009 - 06.2022

Bachelor of Science -

University of Phoenix

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