Lee Brown
San Francisco,CA
Summary
Proven professional with a track record of enhancing guest satisfaction and security at CatClub and F8. Expert in deescalating conflicts and ensuring safety, demonstrating strong interpersonal skills and reliability. Achieved a significant reduction in liability claims, showcasing exceptional problem-solving abilities and clear communication.
Overview
9
9
years of professional experience
Work History
Club Security Guard
CatClub
06.2017 - Current
- Handled high-pressure situations with grace and professionalism, ensuring guest satisfaction remained a top priority.
- Provided exceptional service by promptly addressing guest inquiries and concerns.
- Collaborated with management to implement strategies for improving overall guest satisfaction.
- Established strong working relationships with neighboring businesses, promoting collaboration on shared security initiatives for mutual benefit.
- Enhanced club safety by conducting thorough security checks and monitoring entrances and exits.
Club Security Guard
F8
03.2016 - Current
- Deescalated potential conflicts through tactful communication and proactive intervention strategies.
- Conducted regular perimeter patrols to identify potential risks and maintain optimal venue security.
- Acted as a reliable liaison between club management and patrons, addressing concerns and disputes in a fair, professional manner.
- Maintained a secure environment by enforcing strict adherence to club policies and regulations.
- Contributed to a reduction in liability claims through diligent documentation of incidents and relevant evidence collection efforts.
- Collaborated with local law enforcement agencies, resulting in a safer nightlife experience for patrons.
- Facilitated timely emergency responses by maintaining clear communication channels with fellow security staff and management.
Education
High School Diploma -
Antioch High School
Antioch06-2003
Skills
- Assertiveness
- Strong interpersonal skills
- Flexibility
- Problem-solving abilities
- Reliability
- Clear Communication
- Cash Handling
- Team Coordination
- Team building
- Professionalism
Timeline
Club Security Guard
CatClub
06.2017 - Current
Club Security Guard
F8
03.2016 - Current
High School Diploma -
Antioch High School
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