Lee Byram
Baxter,MN
Summary
Dynamic hospitality leader with over 17 years of experience in multi upper level positions, including managing day to day operations, event execution and staff training. Skilled in optimizing operations and enhancing guest satisfaction through strategic initiatives. Strong organizational abilities and Serv-Safe certification ensure high-quality service delivery while fostering a motivated team environment.
Overview
18
18
years of professional experience
Work History
Director of Banquets
Grandview Lodge
11.2022 - Current
- Oversaw banquet operations, ensuring seamless execution of events and guest satisfaction.
- Developed and implemented training programs for banquet staff, enhancing service quality.
- Coordinated logistics for large-scale events, managing timelines and vendor relationships effectively.
- Monitored inventory levels and ordered supplies to maintain operational efficiency during events.
- Collaborated with culinary team to design customized menus that met client specifications and preferences.
- Analyzed event feedback to identify improvement areas and implement enhancements for future functions.
- Established standard operating procedures for banquet services, promoting consistency across all events.
- Led pre-event meetings with staff to align on objectives, roles, and expectations for successful execution.
Assistant Director of Food and Beverage
Craguns Resort
01.2021 - 11.2022
- Developed and implemented training programs for staff to enhance service quality and operational efficiency.
- Coordinated inventory management processes to optimize stock levels and reduce waste.
- Collaborated with culinary team to create seasonal menus aligning with customer preferences and trends.
- Managed vendor relationships to ensure timely delivery of high-quality food and beverage products.
- Ensured consistent delivery of high-quality food and beverages through regular quality control checks.
Director of Operations
Chase on the Lake Resort
08.2019 - 11.2021
- Streamlined operational workflows, enhancing efficiency and reducing overhead costs.
- Led cross-functional teams to implement process improvements across departments.
- Developed and executed strategic initiatives to enhance guest satisfaction ratings.
- Managed budget allocations, optimizing resource utilization for maximum profitability.
- Oversaw front desk staff, housekeeping, and the onsite restaurant and catering service.
General Manager
Elbow Lake Lodge
04.2008 - 08.2019
- Oversaw daily operations, ensuring high standards of guest service and satisfaction.
- Developed and implemented strategic marketing initiatives to enhance lodge visibility and attract visitors.
- Managed budgeting processes, optimizing resource allocation for improved operational efficiency.
- Led team recruitment, training, and performance evaluation to cultivate a skilled workforce.
- Oversaw and worked closely with our full service marina Manager, Housekeeping manager, Restaurant Manager, and Maintenance staff.
Education
Bachelor of Arts - Education
05-1993
Skills
Leadership
Training
Organization
Muliti-Tasking
Serv Safe Certificate
TIPS Certificate
Timeline
Director of Banquets - Grandview Lodge
11.2022 - Current
Assistant Director of Food and Beverage - Craguns Resort
01.2021 - 11.2022
Director of Operations - Chase on the Lake Resort
08.2019 - 11.2021
General Manager - Elbow Lake Lodge
04.2008 - 08.2019
Bethel University - Bachelor of Arts, Education
Creating Memories Award Winner
Chosen as a quarterly winner of Creative Memories Award. Award is given to someone, who is nominated by other associates or Executive Team for providing excellent service to guests.