Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lee Cochran

Warrior,Alabama

Summary

Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Proven leader in retail and operations management, adept at driving significant customer satisfaction and sales growth. At SIWO, Inc., enhanced team efficiency and store performance through inventory and staff management. Skilled in customer service management and problem-solving, achieving operational excellence and fostering employee development.


Overview

34
34
years of professional experience

Work History

Store Manager

SIWO, Inc. DBA: Warrior Speed Mart
06.2018 - 05.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and bank deposits.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility. Provided owner with monthly reports for paying taxes and renewal of business licenses.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Prepared payroll for employees.
  • Scheduled employees for shifts.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-offs.

General Manager

Cochran Home Repairs, LLC
07.2005 - 06.2018
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed budget implementations, employee evaluations, and contract details.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Operations Manager

Advance Machinery,. Inc
03.1990 - 06.2009
  • Managed sales and service departments along with customer support help desk which consisted of sales representatives in every state as well as service technicians located in Birmingham Al, Chicago IL, Buffalo NY and Las Angeles, CA.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Analyzed and reported on key performance metrics to senior management.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Education

High School Diploma -

Mortimer Jordan High School
Morris, AL
05.2001 -

Associate of Applied Science - Business Administration And Management

University of Alabama At Birmingham
Birmingham, AL
05.2001 -

Skills

  • Customer Service Management
  • Employee Training
  • Store Merchandising
  • Team Development
  • Retail Inventory Management
  • Store operations
  • Shift Scheduling
  • Problem-Solving
  • Staff Management
  • Cash Management
  • Store displays
  • Store Opening and Closing
  • Customer Service
  • Accurate Cash Handling
  • Payroll Management
  • Employee Scheduling

References

Mr. Joe Melly   SIWO, Inc.

816 Action Ave

Homewood, Al 35209

Ph (205) 542-5077


Jennifer   Peoples Bank of Alabama

420 Caldwell Dr

Warrior, AL 35180

Ph (877) 788-0288


Tony Naulty  BTC Wholesale Distributor's 

100 Airview LN

Alabaster, AL 35007

PH (205) 324-2581

 

Timeline

Store Manager

SIWO, Inc. DBA: Warrior Speed Mart
06.2018 - 05.2024

General Manager

Cochran Home Repairs, LLC
07.2005 - 06.2018

High School Diploma -

Mortimer Jordan High School
05.2001 -

Associate of Applied Science - Business Administration And Management

University of Alabama At Birmingham
05.2001 -

Operations Manager

Advance Machinery,. Inc
03.1990 - 06.2009

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Lee Cochran