Leland Cohen
Delray Beach,FL
Summary
Dynamic professional with over a decade of experience in client-facing roles, seeking to transition into the recruitment industry to attract top-tier talent through effective sourcing, screening, and onboarding strategies. Recognized for a results-driven approach and unwavering dependability, complemented by exceptional communication skills that foster strong relationships with clients and candidates. Committed to leveraging extensive experience to enhance recruitment processes and contribute to organizational success. Passionate about connecting individuals with opportunities that align with their skills and aspirations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales and Marketing Associate
Bozzuto
01.2023 - Current
- Manage lease documentation, income verification, financial records, and resident files at a 300-unit property using Yardi Software to keep everything organized.
- Keep occupancy above 93% throughout the year
- Handled 60+ resident inquiries weekly with 5-star satisfaction
- Process applications from submission through approval, ensuring accuracy and compliance with Bozzuto policies all while remaining communicative with prospective renters about next steps.
- Communicate daily with applicants, current and past residents, colleagues, and third-party vendors via email, phone, and in-person.
- Provide professional and timely customer service, resolving inquiries with friendliness and attention to detail.
- Provide tours of the property to prospective renters while going over availability, pricing, and amenities offered
Assistant Property Manager / Administrative Assistant
01.2020 - 01.2023
- Communicated with tenants via texts, emails, and phone calls on a regular basis discussing issues such as lease details, maintenance service issues, concerns or complaints, amongst other things all while providing friendliness, warmth, and top-notch customer service.
- Managed documentation and compliance for 80+ rental units, including processing all business renewals, lease documentation, lease addendums, and tenant information.
- Reduced resident delinquency by 50% through proactive communication and follow-up
- Consistently delivered 6% YoY revenue growth through tenant lease renewals and tenant retention
Education
B.S. - Psychology
Pennsylvania State University
Skills
- Customer relationship management
- Effective written communication
- Analytical problem-solving
- Customer experience enhancement
- Strong attention to detail
- Issue management
- Effective team collaboration
- Cultivating strong partnerships
- Commitment to professional standards
Websites
Certification
- Licensed Community Association Manager (LCAM) - State of Florida
Timeline
Sales and Marketing Associate
Bozzuto
01.2023 - Current
Assistant Property Manager / Administrative Assistant
01.2020 - 01.2023
B.S. - Psychology
Pennsylvania State University