Lee Craig
Forney,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Claims Specialist Post Entitlement
Social Security Administration
Dallas, TX
08.2017 - Current
- Make sure claimants are complying under the Social Security laws, gathering evidence and facts to establish eligibility for benefits, determinate benefit amounts by reviewing crucial documents and conduct interviews in person or via phone
- Interpreted legal documents related to claims processing such as contracts and policy language.
- Displayed a professional attitude when interacting with clients, guests and colleagues.
Customer Service Representative
Social Security Administration
01.2017 - 01.2020
- The primary means I communicate with the public is by telephone, correspondence, or in office interviews
- I effectively ensure that all agency and federal privacy laws are followed to protect the public’s private information
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
Physician Office Representative
Cardiology Consultants of Texas
01.2015 - 01.2017
- My primary duties were to provide excellent service to our patients, pharmaceutical sales reps and all visitors in English or Spanish
- I managed a multi-line phone system, greeted all visitors and data entry
- Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
- Performed quality assurance checks on documentation to ensure accuracy of data entry.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
Education
Bachelor of Science-Criminal Justice -
Texas A&M University-Commerce
05.2017
Skills
- Problem-solving
- I'm Bilingual
- Attention to detail
- Excellent communication skills
- Patience
- 10-Key
- Empathy
- Active Listening
- Data Entry
- Appointment Scheduling
- Customer satisfaction measurement
- Researching
- High-energy attitude
- Multi-Task Management
Personal Information
Title: Customer Service/Claims Specialist
Certification
- General Lines Agent- Life and Health Insurance License
Accomplishments
- Regional Commissioner Team Citation
- Exemplary Contribution for Service Award
Timeline
Claims Specialist Post Entitlement
Social Security Administration
08.2017 - Current
Customer Service Representative
Social Security Administration
01.2017 - 01.2020
Physician Office Representative
Cardiology Consultants of Texas
01.2015 - 01.2017
Bachelor of Science-Criminal Justice -
Texas A&M University-Commerce