Lee Davis
Milwaukee,WI
Summary
Proven track record in enhancing customer satisfaction and team performance at Grifols Biomat USA, demonstrating exceptional communication and critical thinking skills. Expert in ensuring compliance with industry standards, notably in quality assurance and HIPAA regulations. Adaptability and attention to detail underpin achievements in high-stress environments and complex problem-solving.
Overview
14
14
years of professional experience
Work History
PSR
Aurora Health Care
09.2023 - Current
- Excellent communication skills, both verbal and written.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Manager
Grifols Biomat USA
09.2016 - 11.2022
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
Quality Assurance Analyst
Interstate Blood Bank
10.2010 - 09.2016
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Wrote and maintained detailed internal documentation on developed systems.
- Trained new QC personnel in company standards, ensuring compliance with industry regulations and best practices.
- Led calibration activities on measuring instruments to guarantee precise readings and improve overall quality assurance efforts.
Education
Bachelor of Arts - Business Administration
University of Chicago
Chicago, IL06.2014
Skills
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Critical Thinking
Timeline
PSR
Aurora Health Care
09.2023 - Current
Manager
Grifols Biomat USA
09.2016 - 11.2022
Quality Assurance Analyst
Interstate Blood Bank
10.2010 - 09.2016
Bachelor of Arts - Business Administration
University of Chicago
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