LEE DAWN
Round Rock,TX
Summary
Dynamic and dedicated professional with a strong work ethic and proven customer service skills, honed at Pinthouse Pizza. Successfully trained new staff and enhanced guest satisfaction, contributing to increased return rates. Adept at problem-solving and team collaboration, with experience in managing budgets and implementing effective operational strategies.
Overview
17
17
years of professional experience
Work History
Front of House Employee
Pinthouse Pizza
Round Rock, TX
02.2023 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Increased guest return rate through personable interactions and genuine interest in their dining preferences.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
Cafeteria Manager
Hutto ISD
Hutto, TX
07.2018 - 04.2023
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Used Software to analyze daily financial statements, balance statements and reimbursable meals.
- Recruited trained, and supervised staff to ensure exceptional customer service in a fast-paced setting.
- Managed budgets, analyzing financial data to make informed decisions on purchasing and menu pricing.
- Monitored cash handling procedures closely, ensuring accuracy in transactions and reducing instances of theft or fraud.
- Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
- Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
- Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
Zoe’s
General Manager, Abc Hotel
Cedar Park, TX
07.2013 - 10.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
Cafeteria Manager
Lago Vista Independent School District
Lago Vista, TX
07.2008 - 10.2013
- Created training materials for new hires to ensure consistent knowledge of policies and procedures across the team.
- Implemented new marketing strategies for increasing daily sales volume and attracting more customers.
- Implemented catalog system for students' meal cards to expedite lunch lines, decreasing overall wait times.
- Planned nutritionally-balanced menus for students by studying current dining trends.
- Maximized profitability by identifying areas for cost reduction without compromising quality or service standards.
- Coordinated catering services when required, working closely with event organizers to ensure smooth execution of functions while adhering to budget constraints.
- Ensured compliance with health and safety regulations, maintaining clean and safe dining environment for both customers and staff.
- Implemented cost-control measures to stay within budget while still offering wide variety of meal options.
- Boosted employee morale with effective communication, training, and performance evaluations.
Education
General
Airline High School
Bossier City, LA05.1992
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
Timeline
Front of House Employee
Pinthouse Pizza
02.2023 - Current
Cafeteria Manager
Hutto ISD
07.2018 - 04.2023
Zoe’s
General Manager, Abc Hotel
07.2013 - 10.2018
Cafeteria Manager
Lago Vista Independent School District
07.2008 - 10.2013
General
Airline High School