Summary
Overview
Work History
Education
Skills
Timeline
Generic

LEE DAWN

Round Rock,TX

Summary

Dynamic and dedicated professional with a strong work ethic and proven customer service skills, honed at Pinthouse Pizza. Successfully trained new staff and enhanced guest satisfaction, contributing to increased return rates. Adept at problem-solving and team collaboration, with experience in managing budgets and implementing effective operational strategies.

Overview

17
17
years of professional experience

Work History

Front of House Employee

Pinthouse Pizza
02.2023 - Current
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Helped guests at tables when in need of assistance.
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
  • Increased guest return rate through personable interactions and genuine interest in their dining preferences.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.

Cafeteria Manager

Hutto ISD
07.2018 - 04.2023
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Used Software to analyze daily financial statements, balance statements and reimbursable meals.
  • Recruited trained, and supervised staff to ensure exceptional customer service in a fast-paced setting.
  • Managed budgets, analyzing financial data to make informed decisions on purchasing and menu pricing.
  • Monitored cash handling procedures closely, ensuring accuracy in transactions and reducing instances of theft or fraud.
  • Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
  • Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
  • Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.

Zoe’s

General Manager, Abc Hotel
07.2013 - 10.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.

Cafeteria Manager

Lago Vista Independent School District
07.2008 - 10.2013
  • Created training materials for new hires to ensure consistent knowledge of policies and procedures across the team.
  • Implemented new marketing strategies for increasing daily sales volume and attracting more customers.
  • Implemented catalog system for students' meal cards to expedite lunch lines, decreasing overall wait times.
  • Planned nutritionally-balanced menus for students by studying current dining trends.
  • Maximized profitability by identifying areas for cost reduction without compromising quality or service standards.
  • Coordinated catering services when required, working closely with event organizers to ensure smooth execution of functions while adhering to budget constraints.
  • Ensured compliance with health and safety regulations, maintaining clean and safe dining environment for both customers and staff.
  • Implemented cost-control measures to stay within budget while still offering wide variety of meal options.
  • Boosted employee morale with effective communication, training, and performance evaluations.

Education

General

Airline High School
Bossier City, LA
05.1992

Skills

  • Strong work ethic
  • Customer service
  • Team player attitude
  • Problem-solving

Timeline

Front of House Employee

Pinthouse Pizza
02.2023 - Current

Cafeteria Manager

Hutto ISD
07.2018 - 04.2023

Zoe’s

General Manager, Abc Hotel
07.2013 - 10.2018

Cafeteria Manager

Lago Vista Independent School District
07.2008 - 10.2013

General

Airline High School

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LEE DAWN