Lee De La Garza

Customer Service Associate

H-E-B Grocery

08.2022 - Current

Assisted customers with product inquiries and resolved concerns promptly.
Collaborated with team members to maintain store organization and cleanliness standards.
Processed transactions accurately using point-of-sale systems, ensuring efficient check-out experience.
Provided support in stocking shelves and replenishing merchandise to enhance product availability.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Trained new associates in company policies and procedures, fostering a supportive work environment.
Assisted customers in navigating company's products and services, enhancing their overall experience.
Increased team productivity with effective communication and coordination of tasks.
Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered prompt service to prioritize customer needs.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Managed timely and effective replacement of damaged or missing products.
Increased efficiency and team productivity by promoting operational best practices.
Increased efficiency and performance by monitoring team member productivity and providing feedback.