Summary
Overview
Work History
Education
Skills
Timeline
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Lee Edwards

Schertz,TX

Summary

Dynamic Retail Business Manager with AAFES, recognized for enhancing operational efficiency and boosting sales through strategic merchandising and staff training. Proven expertise in inventory control and performance analysis, fostering a culture of accountability and teamwork. Achieved significant profit maximization while maintaining exceptional customer service standards.

Overview

22
22
years of professional experience

Work History

Retail Business Manager

AAFES Exchange
05.2019 - 11.2023
  • Managed inventory levels for optimal product availability, reducing out-of-stock occurrences.
  • Implemented loss prevention measures to reduce shrinkage and protect company assets.
  • Developed strong relationships with vendors, negotiating favorable terms and pricing to maximize profitability.
  • Boosted sales performance by implementing effective merchandising strategies and staff training programs.
  • Provided regular feedback to staff on their performance, highlighting areas of strength while offering constructive criticism for areas needing improvement.
  • Coordinated special events such as promotional sales or charity drives that benefited both the community at large and the business''s reputation for social responsibility.
  • Collaborated with marketing team to create targeted advertising campaigns, driving foot traffic and brand awareness in key demographics.
  • Monitored budgetary constraints closely, making cost-effective decisions that maximized returns without sacrificing quality service levels or employee satisfaction rates.
  • Introduced new product lines based on consumer preferences analyses, increasing overall revenues while remaining relevant in an ever-changing marketplace.
  • Analyzed sales data to identify opportunities for growth, devising action plans accordingly to capitalize on these areas.
  • Improved customer satisfaction ratings by streamlining store operations and addressing customer concerns promptly.
  • Oversaw store renovations, ensuring minimal disruptions to daily operations while enhancing the overall shopping experience.
  • Led regular team meetings for open communication, discussing progress towards goals, addressing challenges, and celebrating successes together as a unit.
  • Ensured compliance with all company policies, local ordinances, and federal regulations by diligently monitoring daily store operations and addressing any discrepancies as they arose.
  • Resolved escalated customer issues effectively, maintaining a professional demeanor while restoring client confidence in the business''s ability to meet their needs successfully.
  • Optimized floor layouts to enhance visual appeal and improve customer flow throughout the store space.
  • Established clear performance expectations for staff members, fostering a culture of accountability and continuous improvement.
  • Evaluated market trends to strategically adjust pricing and promotions for maximum competitiveness within the industry.
  • Increased employee retention rates through comprehensive training programs and motivational leadership techniques.
  • Decreased credit card fraud and external and internal theft and shrinkage related to procedural errors.
  • Contributed to leadership team for implementing company policies and procedures.
  • Determined layout of store merchandise for visual appeal to consumers.
  • Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
  • Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
  • Assisted with stock accuracy and loss prevention by managing daily, monthly, quarterly and yearly reports through Oracle.
  • Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
  • Reduced workflow downtime by ordering supplies and organizing stock to meet demand.
  • Monitored day-to-day production to verify packaging and efficient delivery of purchased merchandise to respective facilities within expected timeframes.
  • Oversaw packaging and delivery of purchased merchandise to respective facilities with zero discrepancies.
  • Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.
  • Liaised with senior leadership to report damaged inventory control tracking and reporting.
  • Planned, directed, coordinated and assigned manpower to efficiently meet daily production requirements and goals.
  • Supported human resources by responding to candidates and prescreening, interviewing and hiring team members.
  • Mitigated financial discrepancies and risks by coordinating monthly, quarterly and yearly bank audits.
  • Streamlined monthly, quarterly and yearly bank audits, effectively reducing financial discrepancies and risks.
  • Directed training and performance monitoring for Number staff members.
  • Saved costs by efficiently procuring warehouse inventory utilizing Oracle.
  • Streamlined operational efficiencies by preparing warehouse merchandise for monthly inventory control counts.
  • Increased revenue by identifying and tracking damaged inventory for corrective action.
  • Exceeded revenue goals on consistent basis, resulting in commendation from management.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Managed senior-level personnel working in marketing and sales capacities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Directed training and performance monitoring for 34 staff members.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Operations Manager

AAFES Exchange
11.2023 - 03.2025
  • Supervised operations of a 160 staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Handled staff training initiatives aimed at endancing the workforce to meet dynamic industry demands.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Increased profit by streamlining operations.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Implemented sustainability initiatives, reducing environmental impact.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Handled staff training initiatives aimed at improving the workforce to meet dynamic industry demands.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Assistant Store Manager

AAFES Exchange
02.2017 - 05.2019
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Sales Manager

AAFES Exchange
10.2010 - 07.2016
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Attended industry events and conventions to expain sales opportunities.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
  • Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
  • Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
  • Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
  • Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
  • Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Organized promotional events and interacted with community to increase sales volume.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

Sales Manager

AAFES Exchange
11.2011 - 11.2012
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Attended industry events and conventions to expain sales opportunities.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Facilitated business by implementing practical networking techniques.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

Education

Bachelor Of Administration - Business Administration And Management

University of Maryland, Baltimore
Baltimore, MD

Skills

  • Store operations
  • Employee scheduling
  • Merchandise planning
  • Performance analysis
  • Profit maximization
  • Health and safety
  • Operational efficiency
  • Store planning
  • Staff management
  • Staff motivation
  • Inventory control
  • Operations oversight
  • Sales development
  • Process improvements
  • Budget planning
  • Inventory ordering
  • Retail merchandising
  • Personnel training and development
  • Sales analysis
  • Retail management
  • Assignment delegation
  • Display creation
  • Loss prevention
  • Shrink reduction
  • Inventory evaluation
  • Operational compliance
  • Stock control
  • Visual advertising
  • Store design
  • Budgeting and cost control
  • Positive attitude
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Computer skills
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Problem resolution
  • Relationship building
  • Customer relations
  • Team building
  • Professional and courteous
  • Task prioritization
  • Work Planning and Prioritization
  • Scheduling and coordinating
  • Self motivation
  • Managing operations and efficiency
  • Interpersonal skills
  • Customer relationship management
  • Analytical thinking
  • Conflict resolution
  • Employee training
  • Training and development
  • Operations management
  • Goal setting
  • Team development
  • Professionalism
  • Good judgment
  • Interpersonal communication
  • Task delegation
  • Quality control
  • Complex Problem-solving
  • Documentation and reporting
  • Strategic planning
  • Negotiation and conflict resolution
  • Employee coaching and mentoring
  • Schedule management
  • Sales strategy
  • Staff training
  • MS office
  • Preventive Maintenance
  • Time management abilities
  • Continuous improvement
  • Adaptability
  • Written communication
  • Project management
  • Business analysis
  • Talent acquisition
  • Crisis management
  • Data analysis
  • Employee development
  • Interpersonal relations

Timeline

Operations Manager

AAFES Exchange
11.2023 - 03.2025

Retail Business Manager

AAFES Exchange
05.2019 - 11.2023

Assistant Store Manager

AAFES Exchange
02.2017 - 05.2019

Sales Manager

AAFES Exchange
11.2011 - 11.2012

Sales Manager

AAFES Exchange
10.2010 - 07.2016

Bachelor Of Administration - Business Administration And Management

University of Maryland, Baltimore

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Lee Edwards